AirBnB Manager + Customer Experience Specialist

AirBnB Property Manager + Guest Experience Specialist
(Short-Term Rental & Hospitality Operations)

Remote | Full-Time | 8AM–4PM MST Preferred

(Instructions to apply are provided below)

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Hello,

My name is Akoni, and I am seeking an exceptional AirBnB Property Manager and Guest Experience Specialist to help manage and grow my short-term rental portfolio.

This is a direct hire position. You will be working directly with me and compensated by me—no agencies involved.

Are you someone who thrives on creating exceptional guest experiences while managing the operational complexities of multiple properties? Do you have a passion for hospitality, a knack for marketing vacation rentals, and the organizational skills to keep everything running smoothly? If you're equally comfortable responding to guest inquiries at midnight as you are optimizing listing performance, we'd love to meet you.

I operate multiple short-term rental locations, each with multiple rooms and units—and I'm looking for a dedicated professional to help me scale operations, deliver outstanding guest experiences, and maximize occupancy across all properties.


Who This Role Is For
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You're a hospitality-minded, detail-oriented, and guest-focused individual who understands the short-term rental industry inside and out. You're comfortable with booking platforms like AirBnB, VRBO, and ---------- , and you know how to optimize listings for maximum visibility and bookings. With at least 3+ years of experience in property management, vacation rentals, or hospitality, you possess excellent communication skills and a high level of self-accountability. You thrive in an environment that values guest satisfaction, operational excellence, and creative marketing.


Your Responsibilities Will Include
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Property & Booking Management

- Manage day-to-day operations across multiple properties and room types
- Oversee booking calendars, availability, and pricing strategies across all platforms
- Coordinate check-ins, check-outs, and turnover schedules with cleaning teams
- Handle reservation modifications, cancellations, and special requests
- Maintain accurate property information, amenities lists, and house rules
- Track occupancy rates, revenue metrics, and performance across all locations
- Implement and maintain dynamic pricing strategies to maximize revenue

Guest Experience & Customer Service

- Serve as the primary point of contact for all guest communications
- Respond promptly to inquiries, booking requests, and guest messages (target response time under 1 hour)
- Handle guest concerns, complaints, and issues with professionalism and urgency
- Create and send personalized welcome messages, check-in instructions, and local recommendations
- Follow up with guests post-stay to encourage positive reviews
- Manage and respond to reviews across all platforms professionally
- Build guest loyalty and encourage repeat bookings

Marketing & Listing Optimization

- Create and optimize compelling listing descriptions that convert browsers to bookers
- Coordinate professional photography and ensure listings showcase properties at their best
- Implement SEO best practices for vacation rental platforms
- Manage social media presence and content creation for properties
- Develop and execute promotional campaigns for low-occupancy periods
- Monitor competitor listings and market trends to maintain competitive positioning
- Track and analyze marketing performance metrics to continuously improve results

Operations & Team Coordination

- Coordinate with cleaning crews, maintenance teams, and local contractors
- Schedule and track property maintenance, inspections, and supply restocking
- Manage inventory of linens, toiletries, and guest amenities
- Create and maintain SOPs for all operational processes
- Handle emergency situations and coordinate rapid response when issues arise
- Ensure compliance with local short-term rental regulations and requirements


Tools You'll Use (Required & Preferred)
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Must Have Experience With:

- AirBnB Host Platform (Superhost experience preferred)
- ---------- or similar booking platforms
- Property Management Software (Guesty, Hostaway, Lodgify, or similar)
- Dynamic Pricing Tools (PriceLabs, Beyond Pricing, Wheelhouse, or similar)
- Google Sheets + Google Drive + Google Workspace
- Slack or similar team communication tools
- AI tools like Claude and ChatGPT
- Creating and managing spreadsheets, tracking metrics, and organizing data

Preferred Experience With:

- Canva (for creating listing graphics and social content)
- Social media management tools
- Email marketing platforms (Mailchimp, etc.)
- Zapier or similar automation tools
- Smart home/lock systems (August, Schlage, RemoteLock)
- Stripe, PayPal, or other payment processing
- Basic photo editing skills


Schedule & Work Style
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- Full-time, 40 hours/week
- Preferred schedule: 8AM–4PM MST to align with peak guest communication times
- Must be available for occasional after-hours urgent guest matters
- Must be self-managed, proactive, and comfortable working with minimal supervision
- Comfortable juggling multiple properties, priorities, and guest needs simultaneously
- Must be highly organized, adaptable, and committed to exceptional guest service


This Is a Unique Opportunity to…
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- Be a key player in scaling a growing short-term rental portfolio
- Work in the exciting and dynamic hospitality industry
- Join a remote-first team that values excellence, creativity, and guest satisfaction
- Take real ownership in a role that combines hospitality, marketing, and operations
- Grow with the business and potentially take on expanded responsibilities


You'll Thrive in This Role If You Are…
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- Hospitality-minded—genuinely passionate about creating great guest experiences
- Strong in communication—written and verbal excellence is a must
- Calm under pressure—able to handle guest emergencies with grace
- Marketing savvy—you understand what makes listings convert
- Detail-oriented—nothing slips through the cracks on your watch
- Tech-comfortable—you embrace new tools and platforms
- Solution-oriented—you find answers, not excuses
- Looking for long-term growth—you want to build something, not just fill a seat

We are looking for someone who wants to stay long-term and grow with us!


To Apply:
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Please send me an email to [YOUR EMAIL ADDRESS] with the subject line:

"I'm [YOUR NAME], your new AirBnB Property Manager!"

Please include your resume attached as a PDF, as well as a direct link to your personal profile on OnlineJobs.ph (if applicable), and please answer the following questions:

1. What experience do you have managing AirBnB or other short-term rental properties? How many listings have you managed simultaneously?
2. What did you like most about your previous job(s)?
3. What did you dislike about your previous job(s)?
4. What would you like your next job to look like? What is most important to you about a new position?
5. Describe a situation where you had to handle a difficult guest. How did you resolve it?
6. Are you looking for a long-term career working exclusively with one company? How many hours would you like to work per week?
7. On a scale from 1-10, with 1 being passive and waiting to be told what to do, and 10 being proactive and finding things to do without being asked, where would you rate yourself?
8. On a scale from 1-10, how would you rate your guest communication and customer service skills?
9. On a scale from 1-10, how would you rate your attention to detail?
10. On a scale from 1-10, how would you rate your ability to handle stressful situations calmly?
11. What property management or booking software have you used? Please describe your experience level with each.
12. What marketing strategies have you used to increase bookings or improve listing performance?
13. Have you ever achieved or maintained Superhost status on AirBnB? If yes, please describe.

Please also include:

14. What does your internet/computer situation look like at home? Do you have a reliable computer, fast internet, and a back-up solution if there is a power outage during your shift?
15. Are there any days and/or hours during the week that you are not available to work?
16. Have you ever worked during US hours before? Is that a schedule you enjoy?
17. Are you comfortable working on TimeDoctor or a similar remote worker tracking platform?
18. What about this position excites you the most?

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We look forward to hearing from you!

P.S. It's not often that the opportunity comes along to work with someone who is growing a portfolio of unique properties and truly cares about guest experience. If you want to be part of building something special, follow the instructions to apply today.