AirBNB Guest Relations Manager. MUST have 3+ Years AirBNB PM experience

Peak Season Management is a short-term rental management company based out of the Smoky Mountains of NC and TN. Looking for HIGH PERFORMERS to add immediate value by bringing extremely high work ethic, relevant skills and experience, and outside-the-box thinking to our small but growing company.

MUST HAVE 3 Years MINIMUM AIRBNB MANAGEMENT EXPERIENCE with a PROPERTY MANAGER
*PLEASE include a voice (LOOM) sample with application.

Please DO NOT apply unless you:
1) DO HAVE at least 3 years experience working for a Short-Term Rental Management Company
2) ARE 100% fluent in written AND spoken English with minimal accent and strong understanding of American english.
3) ARE willing to take on multiple roles within a very small company
4) ARE willing to travel for trainings

Please DO apply if you:
1) Are willing to work incredibly hard and have extremely high attention to detail and accountability
2) Are willing to do prove your abilities via our interview period (2 weeks; 4 interviews).
3) Are extremely confident YOU ARE the right fit for a super fast paced job
4) Can well within teams and always GO THE EXTRA MILE.

Looking for someone who is:
-VERY detailed in logging and following up on maintenance issues
-VERY good at written and spoken guest communication
-VERY fast learner with higher-than-average IQ and EQ
-VERY familiar with short-term rentals and the complexities that arise
-OBSESSED with 5 star reviews on airbnb/ vrbo/ expedia/ tripadvisor etc.

-Fluent Written and Spoken English and VERY good critical thinking/judgement in handling delicate situations
-3+ Years of AirBNB experience (Guest Relations/ Property Management) 5+ years experience preferred.
-Experience with Guesty, Slack, Clickup, Pricelabs and/or Stripe a PLUS (not required)
-FAST learner who can add value by thinking outside the box to solve hard problems.

NOW OFFERING faster-than-average promotion cycle and compensation increase for our most outstanding performers!! Come join a fast-growing AirBNB property management and investment company! We are looking for Long-Term, Full-Time employees to grow with us. We are based out of Gatlinburg, TN and are currently a team of 5 VA's (have been working with me 2 years now) + Handymen/Cleaners.

LOOKING FOR EXCEPTIONAL CANDIDATES TO GROW WITH OUR TEAM! We are like a family and I have the tea ---------- et once per quarter to hang out with each other, go to the pool, enjoy. I care about my team and feel like my team is almost my family. We are all super friendly, hard-working, and looking for our next SUPERSTAR to help grow our business!

Job Details:
You will be a Guest Relations Assistant and will be in charge of facilitating smooth check ins/outs, coordinating the cleaning staff, dealing with guest inquiries, requests, complaints, and keeping track of reviews. You will help populate internal databases and contribute to the ongoing learning of the team by documenting your learnings diligently and assisting in the training of new assistants.

Most important skills:
1) Excellent written, spoken English and able to understand American specific phrases and behaviors
2) EXPERT in AirBNB, Homeaway, ---------- ...
3) VERY HIGH attention to detail and NEVER letting things "fall through the cracks" (Never forgetting when something needs to be done/ HIGHLY accountable for your job to make sure its done fast and right)
4) Good judgement, ultra-professional demeanor, and desire to ensure the guest has a great experience
5) Fast learning curve and a go-getter, always-improving mentality
6) Extremely high organizational skills.
7) Ability to learn new software and integrate it into your workflow.

Some daily tasks:
1) Handling guest communication and dealing with guest complaints
2) Maintaining the airbnb, homeaway, and ---------- listings and calendars to ensure the calendars are accurate, and we are maximizing our bookings.
3) Communicate effectively with our staff and manage and arrange for cleanings/ repairs/ maintenance.
4) Following up aggressively to make sure tasks are being completed (a guest is asking for a toaster and they can't find it! What do you do?) hint: ask the housekeeper where it is first; then have them check again; then allow them to purchase one)
5) You get the idea... it's a high-touch, guest relations role where you also help think about how to improve the business.

If this is of interest, please do let me know so we can set up an interview. Please send me an updated resume for my review.

Are you looking for a position working as an AirBNB Virtual Guest Relations Assistant? The job will be 40 hours/ week with 2 days off. It's with a an exciting, fast-growing Real Estate Investment company in the Hospitality space. Our specialty is providing high-touch, excellent guest service at a reasonable cost and empowering our staff to make critical business judgments. With us, you will truly learn the Hotel/AirBNB business, and is a great start to a career with a fast-growing, fun real estate startup. Pay will be commensurate with experience and performance on the interview process. We have occasional parties and trips for the VA's on to bond and facilitate team-building.We may be looking into getting an office space for our team outside Manila or in Clark/Pampanga.

THANKS FOR YOUR INTEREST!!!


Noah Mencia
CEO of Plethora Capital, Inc.