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TYPE OF WORK
Full Time
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SALARY
860
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HOURS PER WEEK
40
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DATE UPDATED
Dec 10, 2025
Here is a polished, professional job-posting draft you can use as-is or tweak for your needs. I’ve written it in a way that appeals to strong administrative candidates, including international/VAs, while staying specific to eyecare workflows.
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# **Administrative Support Specialist (Remote) – Full Time
(Eyecare Practice | US EST Hours)**
**About Us**
We are a growing, multi-location eyecare practice seeking a reliable and detail-oriented Administrative Support Specialist to join our team. This is a remote role focused on helping our offices run smoothly by supporting insurance, billing, and administrative workflows. You will work closely with our office managers and become an important extension of our team.
**Schedule**
Full-time, 40 hours per week
Choose your consistent shift between **6:00 AM – 6:00 PM EST**
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## **Key Responsibilities**
### **Insurance & EOB Processing**
* Enter Explanation of Benefits (EOB) data into our Practice Management System accurately and efficiently.
* Verify, match, and correct insurance information as needed to ensure claims are processed properly.
* Identify any discrepancies or issues and communicate them promptly to the billing team.
### **Vision Plan Benefit Preparation**
* Pull patient vision plan benefits **before their appointments** to help streamline the office’s daily workflow.
* Document plan details clearly, including copays, allowances, eligibility, and authorization requirements.
* Communicate benefit summaries to the office manager and pre-testing/front-desk teams as needed.
### **Billing & Collections Support**
* Assist the office manager by preparing patient statements and bills for collections.
* Gather and organize required documentation so the office team can send communications in a timely manner.
* Track follow-ups, maintain organized records, and escalate items that need office review.
### **General Administrative Assistance**
* Support daily practice operations with administrative tasks such as data entry, patient record updates, and document organization.
* Collaborate regularly with office leadership through messaging and scheduled video meetings.
* Maintain confidentiality and comply with HIPAA and internal practice policies.
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## **Requirements**
* **Excellent English communication skills** (written and spoken).
* **Stable internet connection**, reliable computer, and ability to join video calls.
* Prior administrative experience—**healthcare or eyecare experience preferred**, but not required.
* Strong attention to detail, accuracy, and organizational skills.
* Ability to work independently while being fully integrated into a team environment.
* Comfortable learning new software systems (training provided).
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## **Preferred Qualifications**
* Experience with insurance verification, EOB posting, or medical billing.
* Familiarity with eyecare practice management systems (e.g., OfficeMate, RevolutionEHR, Crystal PM, LiquidEHR, etc.).
* Prior experience working as a remote administrative assistant or virtual assistant supporting a healthcare office.
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## **What We Offer**
* Competitive compensation
* Flexible schedule within EST working hours
* Training and support from experienced eyecare office managers
* A positive team culture with clear communication and collaboration
* Opportunity for long-term growth and increased responsibility
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## **How to Apply**
Please submit:
1. Your résumé
2. A brief description of your relevant administrative or healthcare experience
3. Any examples of prior work (if available)
4. A short video introduction (1–2 minutes) sharing why you’re a great fit for the role
