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TYPE OF WORK
Full Time
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SALARY
Php 24,000 - Php 26,000
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HOURS PER WEEK
40
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DATE UPDATED
Nov 18, 2025
MRL Global – National Transport & 3PL Warehousing
Position Title: Administrative & Operations Support Officer
Department: Operations & Customer Service
Reports To: Operations Supervisor
Location: Manila – Philippines
Employment Type: Full-time
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Purpose of the Role
The Administrative & Operations Support Officer plays a vital role in supporting MRL Global’s day-to-day transport and 3PL operations. This position is responsible for ensuring accurate data management, timely POD and tracking updates, supplier follow-ups, and high-quality customer communication. The role provides essential operational and administrative support to the national operations team, helping maintain service accuracy, workflow efficiency, and strong communication between customers, carriers, and internal departments.
The ideal candidate is detail-focused, organised, and tech-savvy, with the ability to work independently, manage multiple tasks, and deliver consistent, professional support to operations, customer service, and senior management within a fast-paced logistics environment.
ONLY APPLY - IF YOU HAVE AUSTRALIAN EXPERIENCE IN THIS ROLE!
WHEN YOU APPLLY - PROVIDE YOUR RESUM'E VIA ONLINE LINK. IF NO RESUM'E SUBMITTED, APPLICATION WILL NOT BE REVIEWED.
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Key Responsibilities
Operations & Tracking
• Update POD (Proof of Delivery) information accurately and promptly.
• Conduct daily track-and-trace activities for all consignments.
• Review and validate consignment data for accuracy and compliance.
• Follow up with carriers, suppliers, and partners for shipment updates and missing documents.
• Provide real-time updates in internal systems and escalate exceptions where required.
Data Management & Administration
• Maintain and update operational spreadsheets, and records online.
• Perform general data entry with a high level of accuracy.
• Prepare and edit documents using Word, Excel, Outlook, and PDF tools.
• Conduct basic image/photo editing for documentation updates.
• Prepare weekly performance reports for the Supervisor.
Customer Service Support
• Provide professional customer service via phone and
• Respond to customer enquiries regarding deliveries, PODs, and shipment statuses.
• Assist with issue resolution and escalate complex matters as needed.
• Uphold MRL Global’s reputation for service excellence and reliability.
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Skills & Requirements
Essential
• Experience in Australian pallet and parcel freight is mandatory.
• Proficiency in Windows 10/11 and Microsoft Office (Word, Excel, Outlook).
• Strong English skills — excellent verbal and written communication.
• Analytical thinking and strong attention to detail.
• Ability to work independently and manage competing priorities.
• Reliable, organised, and able to follow structured processes.
• Basic photo/image editing capability for minor corrections or documentation.
Preferred
• International freight experience (air and sea) is highly preferred.
• Experience in transport, logistics, or customer service roles.
• Familiarity with POD workflows, TMS/WMS systems, or carrier portals.
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Why Work for MRL Global?
• One of Australia’s fastest-growing national transport & 3PL providers & International Freight Forwarding companies, delivering smarter, faster, and more transparent logistics solutions.
• Nationwide network across all major capital cities with strong capability in transport, warehousing, distribution, and last-mile delivery.
• End-to-end logistics powerhouse — domestic freight, international air & sea freight, customs, warehousing, fulfilment, linehaul, and specialised B2B delivery.
• Technology-driven operations featuring API integrations, live tracking, digital PODs, automated workflows, and a modern consignment generation platform.
• Trusted by leading brands across multiple industries, recognised for reliability, communication, safety, and operational excellence.
• Customer-first mindset with dedicated account management, proactive communication, and service transparency at every step.
• A high-performance team culture built on accountability, teamwork, and continuous improvement.
• Fast-paced and growth-focused environment offering strong career pathways across transport, warehousing, international freight, sales, and leadership roles.
• Commitment to innovation and sustainability, including modern fleet solutions, greener operations, and efficiency-driven processes.
• Backed by strong leadership, long-term vision, and ongoing national expansion — making now the perfect time to join MRL Global.
