Administrative Operations Assistant

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TYPE OF WORK

Full Time

SALARY

$5

HOURS PER WEEK

40

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

Job Type: Full-Time
Work Location: Remote
Schedule: Full-time, must be available during U.S. Eastern Time business hours

About the Role

We are looking for a dependable, organized, and resourceful Administrative Assistant to help manage day-to-day administrative tasks and keep important processes moving.

This role is ideal for someone who is comfortable following detailed instructions, communicating with insurance companies and other organizations, researching information, updating records, maintaining spreadsheets, and handling the administrative legwork needed to keep the business organized.

Key Responsibilities

> Contact insurance companies and other organizations to gather information and determine required next steps.
> Assist with updating mailing information, account details, and other business records.
> Research requirements for updating or transferring EFT information.
> Identify required forms, documents, usernames, logins, and contact information.
> Follow administrative processes from beginning to end.
> Maintain and update spreadsheets and tracking documents.
> Follow up on outstanding requests and status updates.
> Make calls using provided scripts and procedures.
> Document conversations, updates, requirements, and next steps.
> Follow established SOPs for websites, portals, and administrative systems.
> Research missing information when instructions or requirements are unclear.
> Gather information needed before matters are escalated to the business owner.
> Provide regular updates on outstanding and completed tasks.

What We’re Looking For

> Strong organizational and administrative skills
> Excellent attention to detail
> Strong follow-through
> Comfortable making professional phone calls
> Good research and problem-solving skills
> Able to follow detailed SOPs and instructions
> Able to manage multiple tasks and follow-ups
> Proactive and dependable
> Clear written and verbal communication
> Comfortable handling confidential business information
> Able to work independently while keeping the team informed
> Comfortable learning and navigating multiple online platforms and administrative systems
> Proficient with spreadsheets, email, web-based portals, and basic office productivity tools

Previous experience in administrative support, healthcare administration, insurance administration, office management, or a similar role is preferred.

How to Apply

Please submit:
> Your resume or CV
> Cover Letter
> A 2 to 3 minute introduction video briefly highlighting your administrative experience, including the systems, spreadsheets, follow-up tasks, and client-facing responsibilities you have handled.

We are looking for someone who is dependable, organized, proactive, and comfortable taking ownership of detailed administrative work.

SKILL REQUIREMENT
Administrative Support Research
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