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TYPE OF WORK
Full Time
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SALARY
33,000 - 42,000 php/mo starting
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HOURS PER WEEK
40
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DATE UPDATED
Aug 6, 2026
About the role:
We're a digital marketing agency serving home service businesses (electricians, garage door companies, pressure washers, coatings and window cleaning contractors). About 150 accounts and growing.
This role is the front door. You're the first person a client reaches when they call,
We're looking for someone who takes ownership of the small stuff so nothing slips. If you like clean inboxes, tidy records, and closing loops, you'll do well here.
What you'll be doing:
Phone and communication
- Answer inbound calls during business hours — clients, vendors, and occasional prospects
- Take clear messages, route calls to the right person, and follow up so nothing dies in a voi
- Return missed calls and respond to inbound leads quickly (speed matters in this industry)
Email
- Own shared inboxes: triage, sort, label, respond, escalate
- Draft and send routine client communications
- Track outstanding threads and chase down responses (internally and externally)
Chat and support
- Monitor and respond to live chat messages with in 1 minute
- Resolve Tier-1 support inquiries: login and access issues, contact and record lookups, basic "how do I" questions about our platform, small requests for changes or updates
- Write up anything you can't resolve with enough detail that the next person doesn't have to ask twice
- Flag recurring issues so we can fix the root cause instead of answering the same question forty times
Data entry and records
- Enter and update records in our CRM (GoHighLevel)
- Clean up imports, catch and merge duplicates, fix bad or missing data
- Help maintain client-facing spreadsheets and reporting docs
- Basic QA: if something looks wrong, say so before it goes to a client
Coordination
- Schedule and confirm client calls and internal meetings
- Keep tasks updated in ClickUp so status is visible without anyone having to ask
- Document what you do as you do it
What we're looking for
- 1+ years in an administrative, customer service, virtual assistant, or support role
- Excellent written and spoken English - you'll be on the phone and in writing with US business owners every day
- Comfortable on the phone. Not scared of it, not robotic on it
- Genuinely organized. You use lists, systems, and follow-ups because you want to, not because someone makes you
- Solid with Google Workspace (Sheets, Docs, Gmail) and quick to pick up new software
- Detail-oriented with data entry (accuracy over speed)
- Helps point out things that could be better rather than just going with the flow. You like to be a part of the growth
- Reliable internet, quiet workspace, and a headset for calls
- Available the full 9–6 EST window, consistently
Bonus points
- GoHighLevel experience: this is our CRM. Familiarity is a real advantage
- ClickUp, Zapier, or similar tools
- Experience in the home services or trades industry
- Prior work at a marketing agency or with US-based small business clients
- Any support ticketing or help desk background
Why work with us
- Small team, you'll talk to and work directly with leadership
- Clear expectations and honest feedback, not surprise performance reviews
- Real room to grow. Our best people started narrow and expanded into account management, automation, and operations. Many of our tea
- We fix broken processes instead of asking people to work around them
If you've read this far, you're already a step ahead of most applicants. Do not apply through this job board. Applications submitted here will not be reviewed. Instead, complete our hiring form:
It takes about 5 minutes. It asks about your experience with phones,
This is the only way to be considered. If you don't complete the form, your application won't move forward. To be direct about it, this role lives and dies on attention to detail. Following instructions here is the first test.
We look forward to chatting with you!
