Admin and Operations Support VA

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: TYPE OF WORK

Full Time

: SALARY

$3 - $5 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Aug 17, 2026

JOB OVERVIEW

Job Summary:
We are hiring an Admin and Operations Support VA to manage incoming customer calls and handle job scheduling for a growing service company with multiple locations. You will be the voice customers hear first, so excellent English and a warm, professional phone presence are essential. We are looking for someone organized and dependable who can keep up with a busy daily call volume.

Key Responsibilities:
- Take inbound customer calls and handle their questions from start to finish
- Book service jobs into the company scheduling platform (Jobber) with accuracy
- Keep customer and job records up to date in the CRM
- Manage scheduling across more than one business location
- Relay job details, timings, and updates to field technicians
- Complete administrative follow-up tasks after each call
- Reach out to customers for follow-ups when needed
- Share the daily call load with the existing office team
- Handle rescheduling and resolve any calendar conflicts
- Deliver consistently friendly and helpful customer service

Mandatory Skills:
- Clear, professional spoken and written English suitable for phone-based customer contact
- Demonstrated experience answering a high volume of inbound calls
- Practical working knowledge of Jobber scheduling software
- Precise data entry with strong attention to detail
- Experience booking appointments and managing schedules
- Confident using CRM systems and updating them live during calls
- Patient, courteous, and focused on solving customer issues
- Dependable, thorough, and able to work with minimal supervision
- Strong communication skills

Preferred Skills:
- Background supporting a home services, trades, or field service business
- Familiarity with VoIP platforms such as Nextiva
- Experience coordinating between customers and technicians or dispatchers
- Prior customer service or receptionist work for a US-based company
- Able to juggle several locations or accounts at once
- Quick to pick up new systems and workflows

Why Join Us:
You will be joining an established business with an existing team, clear processes, and steady growth. Your work will directly keep daily operations moving and help customers get taken care of quickly. We believe in long-term working relationships and there is real opportunity to grow as the company expands.

SKILL REQUIREMENT

Customer Support Data Entry Appointment Setting

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Job Post	Reporter	Rank	Reason	Date

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Admin and Operations Support VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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