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TYPE OF WORK
Full Time
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SALARY
$4.50–7.00/hour
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HOURS PER WEEK
40
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DATE UPDATED
Aug 7, 2026
Full-Time Virtual Assistant
Admin & Operations Support (Detail-Oriented)
About Us
We are a growing, patient-focused eye care practice with multiple locations. We take operations seriously. Accuracy, follow-through, and clean systems matter here.
This role is not creative, not sales, and not marketing.
This is for someone who:
Likes order, structure, and checklists
Notices mistakes others miss
Feels uncomfortable leaving things unfinished
Takes pride in clean work and clear reporting
If that sounds boring, this role is not for you.
Who This Role Is For
You might be a great fit if you:
Are extremely detail-oriented and methodical
Enjoy admin, billing support, and patient coordination
Follow instructions carefully and exactly
Like clear expectations and accountability
Want a stable, long-term, full-time role
You will support insurance, billing, patient communication, and internal operations so the office runs smoothly.
Core Responsibilities
Insurance & Billing Support
Verifying vision insurance coverage
Sending copay and invoice
Submitting, correcting, voiding, and tracking insurance claims
Monitoring insurance payments and applying EOBs
Following up on denied or unpaid claims
Tracking insurance receivables and aging balances
Patient & Front Desk Support
Confirming upcoming appointments
Messaging patients about scheduling and rescheduling
Communicating insurance issues clearly and professionally
Sending prescription, invoice, and contact lens quote
Following up with patients when prescriptions expire
Admin & Documentation
Uploading and organizing patient files
Checking for incomplete charts and billing issues
Reminding the team of missing information
Managing fax uploads and document cleanup
Updating frame inventory and order status
Reviews & Orders
Sending review requests
Responding to patient reviews professionally
Cancelling contact lens orders when prescriptions expire
Following up with patients as needed
This role includes daily and weekly reporting.
You will be responsible for:
A daily end-of-day admin summary
A weekly operations report for leadership
Tracking KPIs related to appointments, billing, and insurance
If you do not like reporting or tracking numbers, this role is not a fit.
Requirements (Read Carefully)
Resourceful
Excellent written English
Strong attention to detail
Comfortable with repetitive admin work
Reliable internet and quiet workspace
Willing to learn healthcare workflows
Able to follow SOPs exactly
Experience with:
Medical or vision insurance (preferred, not required)
Admin, billing, or operations support
Practice management systems (a plus)
Schedule & Pay
Full-time, 40 hours/week
US Eastern Time overlap required
Long-term position
Pay based on experience
HOW TO APPLY (VERY IMPORTANT)
Applications that do not follow these steps will be ignored.
Step 1: Short Video (Required)
Record a 2–3 minute Loom video answering:
Why this role appeals to you
Why you believe you are detail-oriented
An example of a mistake you caught that others missed
No scripts. Be clear and natural.
Step 2: Written Task (Required)
In your application, include the following:
A. Attention to Detail Test
Reply with the phrase:
“Accuracy builds trust.”
If this exact phrase is missing or incorrect, the application will not be reviewed.
B. Scenario Question
Answer this in writing:
A patient is scheduled tomorrow, but insurance cannot be verified and the information on file is incomplete.
What steps would you take?
We are looking for process, not perfection.
Step 3: Resume
Attach your resume or work history.
Final Note
This is a long-term role for someone who wants stability, clear expectations, and to grow inside an operations-focused company.
If you enjoy bringing order to chaos and being relied on for accuracy, we’d love to hear from you.
