Acquisition & Guest Operations Manager (Full-Time, Remote)

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: TYPE OF WORK

Full Time

: SALARY

700

: HOURS PER WEEK

70

: DATE UPDATED

Sep 10, 2026

JOB OVERVIEW

*The Role*

This is a full-time, dual-function role combining *Acquisition/Onboarding Management* with *Day-to-Day Guest Operations*. You'll be the person who turns a signed property into a live, guest-ready listing — and the person our guests reach out to when they need help during their stay.

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*Key Responsibilities*

*1. Property Acquisition & Onboarding*
•⁠ ⁠Manage the full onboarding process for every new property, from signed agreement to live listing
•⁠ ⁠Coordinate with landlords to collect required documents, access details, and property information
•⁠ ⁠Set up new listings across our channels (Airbnb, ---------- , and our internal PMS)
•⁠ ⁠Coordinate furnishing, photography, and pre-listing preparation timelines with relevant vendors/partners
•⁠ ⁠Set up utility accounts, smart locks/access systems, and other operational requirements per property
•⁠ ⁠Ensure each property is fully configured in our systems (pricing, calendar, house rules, guest communication templates) before going live
•⁠ ⁠Track onboarding progress for each property and flag delays or blockers
•⁠ ⁠Maintain clear onboarding checklists/SOPs and keep them updated as our process evolves

*2. Day-to-Day Guest Operations*
•⁠ ⁠Serve as a primary point of contact for guest communications across active bookings
•⁠ ⁠Respond promptly and professionally to guest questions before, during, and after their stay
•⁠ ⁠Handle guest complaints and issues, resolving them where possible and escalating appropriately when needed
•⁠ ⁠Coordinate with cleaning, maintenance, and key-collection teams to resolve in-stay issues quickly
•⁠ ⁠Monitor guest messages across platforms (Airbnb, ---------- , direct channels) and ensure timely responses
•⁠ ⁠Help maintain high review scores through proactive, attentive guest service
•⁠ ⁠Flag recurring guest issues or property problems to management for longer-term fixes

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*What We're Looking For*

•⁠ ⁠Fluent written and spoken English
•⁠ ⁠Strong organizational skills — comfortable managing multiple properties and guest threads at once
•⁠ ⁠Excellent written communication; friendly, calm, and professional under pressure
•⁠ ⁠Comfortable with cloud-based tools (we use Notion, Slack, Guesty, and similar platforms — happy to train)
•⁠ ⁠Reliable internet connection and a quiet, professional home working setup
•⁠ ⁠Prior experience in Airbnb/short-term rental operations, hospitality, customer service, or property management is a strong plus
•⁠ ⁠Available to work full-time hours with some overlap into UAE and/or Australian business hours

---

*What We Offer*

•⁠ ⁠Full-time, stable role with a growing international company
•⁠ ⁠Remote work — work from home anywhere in the Philippines, Malaysia, or Indonesia
•⁠ ⁠Clear processes, training, and SOPs — you won't be figuring things out alone
•⁠ ⁠Opportunity to grow into a broader operations role as the company scales

SKILL REQUIREMENT

Acquisition Client Relationship Management

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Acquisition & Guest Operations Manager (Full-Time, Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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