Accounts Receivable & Collections Specialist — Full Time

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TYPE OF WORK

Full Time

SALARY

TBC

HOURS PER WEEK

40

DATE UPDATED

Sep 4, 2026

JOB OVERVIEW

We are an international talent and services company operating across Australia, the United States and the United Kingdom.

We are looking for a full-time Accounts Receivable & Collections Specialist in the Philippines to take ownership of a growing portfolio of customer accounts, payment plans and contractual receivables.

This is not a basic admin role.

You will be responsible for actively managing accounts from first follow-up through payment, payment-plan arrangements and, where necessary, preparation for escalation to our external collection partners or law firms.

What you will do
Call customers regarding outstanding balances
Follow up by email, SMS and approved messaging channels
Manage payment plans and scheduled payments
Follow up immediately on missed or broken payment commitments
Send payment links and help customers complete payment while on the phone
Maintain accurate notes on every account
Track promises to pay and follow-up dates
Prioritise accounts based on balance, age and likelihood of recovery
Conduct lawful contact-location research using approved public sources
Keep customer contact details current
Identify disputed accounts and escalate them internally
Prepare complete account files for external collection agencies or law firms
Track amounts referred externally and subsequent recoveries
Produce daily and weekly collection reports
Work from a structured CRM/dashboard and ensure every account always has a next action and next-action date
Your primary KPI

Cash collected.

We care about results, not meaningless activity.

Other KPIs will include:

Collection rate
Promise-to-pay conversion
Promise-kept rate
Payment plans activated
Recovery of missed payment plans
Number of unresolved accounts progressing to the correct next stage
Who we are looking for

We would particularly like to hear from people who have previously worked for:

American Express
Major banks
Credit-card companies
Financial-services companies
Accounts receivable departments
Collections agencies
Medical billing / collections
Telecom collections
Consumer or commercial credit teams

You should be comfortable speaking with customers on the telephone and discussing money professionally.

You must be:

Persistent
Highly organised
Calm under pressure
Confident on the phone
Good at negotiation
Excellent at following a process
Comfortable working independently
Extremely reliable with record keeping
Able to distinguish between a customer who needs help and an account that requires escalation

Strong written and spoken English is essential.

Important

This role requires professional, lawful and documented collections.

You will work from approved processes and scripts. Legal matters and formal enforcement are handled by external professionals where required.

We want someone who is persistent and commercially minded — not someone who harasses customers or makes inappropriate threats.

Systems

You will work with:

CRM / internal collections dashboard

Email
Phone / VoIP
Payment platforms
Spreadsheets
AI-assisted account summaries and follow-up tools

We use automation heavily, so your time should be spent speaking with customers, negotiating payments and moving accounts forward, rather than doing repetitive admin.

Hours

Full-time.

You must be willing to work hours that provide meaningful overlap with US and/or UK customers.

Compensation

Competitive base salary based on experience, plus performance incentives tied to cleared cash collections and quality/compliance standards.

Exceptional performers will have room to grow into responsibility for the entire receivables operation.

How to apply

Please send:

A short summary of your collections / accounts receivable experience
The companies you previously worked for
Whether you have worked for American Express, a bank, card issuer or collections agency
The approximate size of the receivables portfolio you managed
Whether you regularly made outbound collection calls
Your experience setting up or managing payment arrangements
Your expected monthly salary in PHP
Your availability and preferred working hours

At the top of your application, write:

AR26

Applications without AR26 at the top will not be considered.

Screening question

Please answer this in 3–5 sentences:

A customer owes a significant balance, has missed two promised payments, is still answering calls and says they cannot pay the full balance today. What would you do next?

SKILL REQUIREMENT
Accounts Receivable Debt Collection
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