Accounts Receivable & Collections Specialist – Australian Businesses

# Accounts Receivable & Collections Specialist – Australian Businesses

**Full-Time | Remote – Philippines | PHP 60,000–75,000 per month + Performance Bonus Opportunity**

### Join a growing Australian trade services group

We are looking for an experienced Accounts Receivable & Collections Specialist to join our team and take ownership of customer collections across three established Australian businesses:

* Plumbing Bros West Coast – Perth
* Electrical Bros West Coast – Perth
* Plumbing Bros Melbourne – Melbourne

Our businesses provide essential plumbing and electrical services to residential customers, property managers and commercial clients.

We are looking for someone who understands that effective accounts receivable management is about more than sending payment reminders.

You must be able to investigate outstanding invoices, understand customer concerns, communicate professionally and confidently secure payment while maintaining positive business relationships.

You will manage an accounts receivable portfolio of approximately AUD $750,000 across the three businesses.

This is a dedicated AR and collections position, not a general administrative VA role.

### What you will be responsible for

**1. Accounts receivable and collections**

* Proactively contact customers regarding outstanding invoices by telephone, email and SMS.
* Manage aged debt across 30, 60 and 90+ day categories.
* Prioritise accounts based on outstanding value, age, payment history and escalation status.
* Follow up payment commitments and ensure agreed dates are monitored.
* Maintain accurate records of all collection activities.
* Follow our established escalation procedures for overdue accounts.

**2. Invoice and dispute investigation**

* Review job histories, work orders, invoices and customer communications in Ascora.
* Understand the work performed by our plumbing and electrical teams.
* Investigate invoice discrepancies and customer payment concerns.
* Review available job notes, photos, quotations and approval records.
* Liaise with operations and tradespeople to obtain missing information.
* Identify genuine disputes and recommend appropriate resolutions.
* Escalate matters requiring management approval.

**3. Payment allocation and reconciliation**

* Monitor incoming customer payments.
* Allocate payments correctly against outstanding invoices.
* Reconcile customer accounts using Ascora and Xero.
* Investigate unidentified payments and account discrepancies.
* Maintain accurate financial and customer records.
* Ensure all payment arrangements are approved in accordance with company procedures.

**4. Reporting and accountability**

* Prepare regular accounts receivable and aged debt reports.
* Track outstanding balances and collection progress across all three businesses.
* Maintain clear notes and next actions for outstanding accounts.
* Identify high-risk accounts and recommend escalation.
* Provide management with visibility of collection activity, disputes and payment commitments.
* Suggest improvements to our collections processes.

### What we are looking for

**Essential requirements**

* Minimum 3 years of accounts receivable experience working with Australian businesses.
* Demonstrated experience actively collecting outstanding customer payments.
* Excellent conversational English and professional written English.
* Confident communicating with Australian customers by telephone.
* Strong understanding of Australian business communication and customer expectations.
* Experience investigating disputed invoices and resolving payment issues.
* Experience with Xero or comparable accounting software.
* Strong Excel or Google Sheets skills.
* Excellent attention to detail and financial accuracy.
* Ability to manage multiple customer accounts independently.
* Strong organisational skills and consistent follow-through.
* Ability to remain professional during difficult customer conversations.
* Reliable internet connection, suitable personal computer and quiet home office.

**Highly regarded**

* Experience working with Australian plumbing, electrical, construction, property management or trade services businesses.
* Previous experience with Ascora, Simpro, ServiceM8 or comparable job management systems.
* Experience reconciling payments across multiple business entities.
* Experience handling complex AR portfolios and commercial accounts.
* Previous experience with debt recovery and formal collection escalation processes.

Ascora training will be provided to the successful applicant.

### The type of person who will succeed

We are looking for someone who:

* Takes ownership rather than waiting to be told what to do.
* Is confident making collection calls and following through.
* Can show empathy without avoiding difficult conversations.
* Understands that maintaining customer relationships is just as important as receiving payment.
* Investigates problems before making assumptions.
* Can distinguish a genuine invoice dispute from a delayed payment.
* Keeps accurate records and never leaves outstanding matters without a next action.
* Demonstrates integrity, accountability and strong judgement.
* Communicates clearly and keeps management informed.
* Is motivated by achieving measurable results.

Our company values are Teamwork, Accountability, Integrity, Communication and Continuous Improvement.

We expect these values to be demonstrated in everyday interactions with our customers and team.

### Systems you will use

* Ascora
* Xero
* Microsoft Outlook / Microsoft 365
* Microsoft Excel / Google Sheets
* Avaya
* Go High Level

Software access and system training will be provided.

### Working arrangements

* Full-time, 40 hours per week.
* Monday to Friday.
* Based in the Philippines, working Australian business hours.
* Standard schedule: 8:00 AM–5:00 PM Philippine/Perth time, including a one-hour lunch break.
* Responsibilities across both Perth and Melbourne businesses.
* Work-from-home position.
* You must supply your own computer, reliable internet connection and appropriate home office equipment.

You will work closely with our existing Australian operations and finance teams and report to our nominated management representative.

### What we offer

* Competitive salary of PHP 60,000–75,000 per month, depending on experience.
* Performance bonus opportunity.
* Stable, long-term opportunity with a growing Australian business group.
* Structured training and onboarding.
* Established operating procedures and support from our existing team.
* Opportunity to take ownership of an important business function.
* Professional, supportive and accountable team environment.
* Opportunity to contribute to process improvement as our businesses grow.

### How to apply

We are looking for applicants who have genuine experience working with Australian customers and can demonstrate their communication and collections skills.

Please submit the following:

**1. Your updated CV**

Include your relevant accounts receivable experience, previous Australian employers or clients, and accounting systems used.

**2. A short voice recording (approximately 2 minutes)**

Please introduce yourself and explain:

* Your experience managing accounts receivable for Australian businesses.
* An example of a difficult overdue account you successfully resolved.
* How you approach customers who dispute an invoice.

Please record naturally. We are interested in your actual communication ability, not a scripted presentation.

**3. Written responses**

Please answer the following questions:

1. How many years have you worked in accounts receivable for Australian businesses?
2. Which accounting and job management systems have you used?
3. What is the largest AR portfolio you have personally managed?
4. How would you approach a customer who disputes an invoice and refuses payment?
5. What is your expected monthly salary in PHP, and when are you available to start?

**Application subject line: AR SPECIALIST – Your Full Name**

Shortlisted applicants will complete a practical AR assessment and attend an interview with our team.

We are looking for a long-term team member who takes pride in achieving results, maintaining strong customer relationships and doing things properly.