Monoblocc Limited

Accounting & Order Operations Specialist

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: TYPE OF WORK

Full Time

: SALARY

PHP 48,000 to 60,000 per month depending

: HOURS PER WEEK

40

: DATE UPDATED

Mar 10, 2026

JOB OVERVIEW

Accounting & Order Operations Specialist
=======================================

About Monoblocc
---------------

Monoblocc is a Hong Kong-based direct-to-consumer hardware brand that designs and sells premium monitor-mounted workspace accessories.

We sell globally through Shopify and fulfill through JD Logistics in the US and Spaceship from Hong Kong.

We are a small founder-led company. This is not a role where you disappear into a big team. You will own a critical part of the back office and work directly with the CEO.

What this role is
-----------------

We are hiring someone to own the day-to-day back-office work across two connected areas:

- Order operations
- Accounting / bookkeeping execution

This is an accounting-led operations role. Month-end close, reconciliations, and bookkeeping accuracy are core responsibilities.

This role exists because in our business, orders and accounting are tightly linked.

Refunds affect the books.
Inventory affects accounting.
Pre-orders affect liabilities.
Logistics mistakes create both customer issues and financial issues.

We do not need a front-line customer support agent.
We do not need a strategist who wants to redesign the business every week.

We need someone reliable, detail-oriented, and calm under pressure who can keep things accurate, moving, and under control.

What you will do
----------------

Order operations / back-office execution

- Review back-office Intercom tickets and execute the required actions
- Process approved refunds and cancellations in Shopify
- Make administrative order changes where needed
- Prepare, clean, and upload order files for fulfillment partners
- Push orders into JD Logistics where automation does not handle it correctly
- Monitor tracking sync issues and follow up on failures
- Help resolve order exceptions such as lost parcels, stolen packages, warehouse issues, or billing mismatches
- Handle structured order exception cases such as approved substitutions or order admin changes using templates and clear internal rules
- Keep internal logs accurate and up to date

Accounting / bookkeeping execution

- Maintain clean bookkeeping records in Xero
- Reconcile payment processors, payouts, and bank activity
- Process supplier invoices and other routine accounting entries
- Support month-end close
- Help maintain inventory-related records and COGS updates
- Support pre-order liability and revenue recognition workflows
- Check that refunds, cancellations, and order changes are correctly reflected in the books
- Help prepare files and support documentation for recurring grant and administrative submissions

Exception handling / control work

- Notice when something looks wrong and investigate it
- Follow up with JD Logistics or other vendors when invoices, charges, or order handling do not make sense
- Escalate issues clearly and quickly to the CEO
- Help improve SOPs, checklists, and workflow reliability
- Validate automation outputs and flag errors when systems do not behave correctly

What this role is not
---------------------

- Not front-line customer service
- Not product support
- Not supply chain planning
- Not batch planning
- Not factory negotiation
- Not a pure analyst role
- Not a software builder role

You may send occasional structured template messages for order exceptions, but the relationship-heavy customer communication stays with the CEO.

Who will do well in this role
-----------------------------

- You are highly detail-oriented
- You like keeping records accurate and clean
- You are comfortable with repetitive administrative work
- You do not ignore issues when something looks off
- You follow through until things are closed out properly
- You are organized and calm when several small problems happen at once
- You are comfortable working in a business where processes continue to improve over time
- You are not looking for a social customer support role
- You are not bored by reconciliation, admin work, or cleanup work

This role is a good fit for someone who enjoys bookkeeping, ecommerce operations, reconciliations, spreadsheets, exception handling, and process discipline.

Required skills / experience
----------------------------

- Experience with bookkeeping or accounting support
- Strong Excel or Google Sheets skills
- Strong attention to detail
- Experience with ecommerce admin work, order handling, or operations support
- Ability to work with structured SOPs and also handle exceptions
- Good written English
- Comfortable learning systems and following checklists

Strongly preferred
------------------

- Xero experience
- Shopify experience
- A2X experience
- Intercom experience
- Experience with logistics or fulfillment workflows
- Experience reconciling payouts, refunds, and operational data across systems

Tools you may work with
-----------------------

- Shopify
- Xero
- A2X
- Intercom
- JD Logistics systems
- Google Sheets / Excel
- Gmail and shared internal documentation

Working with the CEO
--------------------

You will report directly to the CEO, who is a CPA and closely involved in operations and finance.

You will get support, context, and fast decisions, but you will also be expected to take ownership of your area and keep things moving.

Why this role matters
---------------------

This role is about making sure the back office works.

That means:

- orders do not get stuck
- refunds do not fall through the cracks
- uploads happen correctly
- reconciliations are clean
- the books close properly
- errors are noticed early
- operational mess does not quietly build up in the background

If you do this role well, you become a key part of how the company runs.

Compensation and details
------------------------

- Full-time
- Remote
- PHP 48,000 to 60,000 per month depending on experience
- Philippines preferred
- We are a Hong Kong-based company, and Hong Kong and the Philippines are on the same time zone
- Long-term role for the right person

Growth path
-----------

As we automate more routine admin work, this role can grow into more ownership of:

- exception handling
- controls
- reconciliation oversight
- workflow reliability
- SOP ownership
- validation of automations and systems outputs

This is not a dead-end data entry role. The long-term path is toward owning the reliability of the back office.

How to apply
------------

Please email your application to ---------- with:

- your resume
- a link to your OnlineJobs.ph profile
- subject line: Accounting & Order Operations Specialist Application

In your email, please answer these short questions:

- When can you start?
- What hours are you usually available in Philippine time?
- Are you available for regular daytime overlap with Hong Kong time?
- What monthly compensation are you looking for in PHP?

SKILL REQUIREMENT

Financial Accounting Order processing Logistics Coordination

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Monoblocc Limited

Accounting & Order Operations Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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