Flat Rate Bookkeeping

Accounting Customer Service Manager/Rep

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

80,000 php + bonuses /mo

: HOURS PER WEEK

40

: DATE UPDATED

Jul 26, 2026

JOB OVERVIEW

We're a US bookkeeping firm serving 300+ small businesses, and we're opening a new Customer Service department. You'll be the friendly voice (and fast fingers) on our main phone line.

What you'll do

Answer calls and texts from our US business clients on our support line
Look up the client in our system, see their open questions and issues instantly, and get them answers
Explain bookkeeping basics in plain English: reports, billing, missing documents, "what's this charge?"
Document every interaction, set follow-up reminders ("call back Thursday"), and actually follow up
Escalate the tricky stuff to the right bookkeeper — and make sure it gets closed

You'll work inside our custom-built support command center — it identifies callers, shows their history, and tracks your follow-ups. Your job is to make every client feel like we know them and we've got it handled.

What we need
2+ years in accounting, bookkeeping, or a finance-related support role (you must understand what a P&L and a reconciliation are)
Excellent spoken and written English — warm, clear, confident on the phone
Organized and reliable: promises made are promises kept
Available during US business hours (night shift PH time)
Quiet workspace, solid internet, good headset

Nice to have
QuickBooks Online experience
Prior US client-facing experience
Experience with a ticketing or CRM tool

SKILL REQUIREMENT

Accounting

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Flat Rate Bookkeeping

Accounting Customer Service Manager/Rep

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?