Account Manager (Client & Operations Support)

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TYPE OF WORK

Full Time

SALARY

$662

HOURS PER WEEK

40

DATE UPDATED

Apr 13, 2026

JOB OVERVIEW

Role Overview

We are looking for a highly organized and client-focused Account Manager to support ongoing client relationships and day-to-day operations.

This role serves as the main point of coordination between clients and internal tea ---------- mbers, ensuring clear communication, strong performance, and overall client satisfaction. The ideal candidate is proactive, detail-oriented, and comfortable managing multiple accounts in a fast-paced environment.

Key Responsibilities

Client Relationship Management
• Serve as the primary point of contact for client communication
• Build and maintain strong, professional relationships
• Understand client needs and ensure expectations are consistently met
• Conduct regular check-ins and provide updates on performance
• Handle concerns or escalations in a timely and professional manner

Team Coordination & Support
• Oversee assigned tea ---------- mbers to ensure task clarity and quality output
• Support onboarding and coordination for new projects
• Monitor performance, attendance, and deliverables
• Provide guidance and feedback to support continuous improvement

Operations & Administrative Support
• Maintain accurate records of accounts and performance tracking
• Coordinate with internal teams for onboarding and operational support
• Prepare and submit weekly reports on account status and feedback
• Assist with administrative processes such as renewals, documentation, and tracking
• Support daily operations to ensure smooth workflow execution

Qualifications
• Minimum 3 years of customer service or client-facing experience (BPO experience preferred)
• Excellent English communication skills (written and verbal)
• Strong interpersonal and relationship management skills
• Highly organized, detail-oriented, and proactive
• Tech-savvy with experience in Google Workspace, CRM tools, and communication platforms (Slack, Zoom, etc.)
• Able to manage multiple accounts and priorities effectively
• Willing to learn and grow in a structured environment
• Comfortable working night shift (US hours)

Ideal Candidate

You are a strong communicator who enjoys working with people, solving problems, and ensuring smooth operations. You are dependable, organized, and able to balance client needs with internal coordination.

SKILL REQUIREMENT
Customer Service Operation Management Client Relationship Management
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