Account Manager – Cleaning Services (Work From Home)

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: TYPE OF WORK

Full Time

: SALARY

25,000 – 40,000/month (depending on e

: HOURS PER WEEK

40

: DATE UPDATED

Mar 30, 2026

JOB OVERVIEW

Company: Clean Group (Australia-based Commercial Cleaning Company)
Location:** Work From Home (Philippines)
Employment Type: Full-Time
Working Hours: Monday to Friday, overlapping with Australian Eastern Standard Time (AEST)
Salary: 25,000 – 40,000/month (depending on experience)

About Clean Group

Clean Group is a leading commercial cleaning company based in Australia, providing professional cleaning services to offices, gyms, cafés, restaurants, and commercial facilities across the country. We pride ourselves on delivering high-quality cleaning services and exceptional customer care.

We are looking for a **detail-oriented and proactive Account Manager** to join our remote operations team and manage our Cleaning Case system — handling customer concerns, coordinating with cleaners, and ensuring every case is resolved efficiently.

### What You'll Be Doing

**Cleaning Case Management (Primary Responsibility)**

- Manage and resolve cleaning cases daily, including: Poor Cleaning complaints, No Show i ---------- , Reschedule requests, Cancellation cases, Security/Access issues, Change Cleaner requests, Fix Cleaning coordination, and Temporary Cleaner assignments
- Create, update, and close cases in our Notion-based case management system
- Assign task lists per case and track completion
- Generate tasks and coordinate with internal departments (Cleaner Resource, Accounting, Scheduling)

**Customer Communication**

- Respond to client emails and messages regarding cleaning quality, scheduling, and service issues
- Draft and send professional acknowledgement emails, apology letters, and resolution updates
- Conduct courtesy calls and follow-up communications with clients
- Handle invoice disputes and coordinate credit adjustments with the Accounting team

**Cleaner Coordination**

- Communicate cleaning instructions to subcontract cleaners via WhatsApp
- Follow up on after-cleaning photo submissions
- Relay specific client instructions (CISI – Cleaning Instruction / Security Instruction) to assigned cleaners
- Coordinate with the Cleaner Resource team for cleaner changes, temporary replacements, and fix cleaning

**Reporting & Documentation**

- Document all actions, communications, and resolutions in each Cleaning Case
- Submit notifications via Slack upon case updates
- Maintain accurate records of completed dates, due dates, and case statuses
- Participate in fortnightly catch-up meetings and report on case progress

---

### Requirements

**Must-Have:**

- Excellent written and verbal English communication skills
- At least 1–2 years of experience in customer service, account management, or virtual assistant roles
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize under pressure (you'll handle multiple cases simultaneously)
- Reliable internet connection and a quiet home office setup
- Willingness to work Australian business hours (AEST overlap)
- Comfortable using or learning: **Notion, Slack, Zoho Cliq, WhatsApp, email**

**Nice-to-Have:**

- Experience in the cleaning industry, property management, or facilities management
- Experience with Notion as a project/task management tool
- Experience handling customer complaints or dispute resolution
- Familiarity with Australian business culture and communication style

### Screening Process

1. **Application Review** — We review your resume and cover letter
2. **Skills Assessment** — A short practical test (case scenario + email drafting)
3. **Video Interview** — 30–45 minute call to discuss your experience
4. **Paid Trial Week** — Handle real cases with supervision to see if it's a mutual fit
5. **Final Offer** — Full onboarding and training program begins

Please apply and fill out this form
----------

SKILL REQUIREMENT

Account Management Notion Customer Relationship Management

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Account Manager – Cleaning Services (Work From Home)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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