Blackhat Strategy

Account Management Specialist – Client Onboarding & Communication Support

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

negotiable based on experience

: HOURS PER WEEK

40

: DATE UPDATED

Feb 28, 2026

JOB OVERVIEW

We’re Not Hiring “Client Support.” We’re Hiring People Who Keep Systems Moving.
(PLEASE DO NOT REPLY DIRECTLY TO THIS POST. IF YOU WOULD LIKE TO APPLY, FOLLOW THE STEPS AT THE END.)

Pay: Negotiable flat rate per 2-week period (USD), based on experience
Pay Timing: Paid once every 2 weeks. 80 hours per period, agreed upon at hire
Location: Remote (Philippines-based applicants only)
Role Type: Full-time | Long-term
Team Scope: Supports Account Managers across onboarding and client communications

Why This Role Exists
Great account management isn’t about talking more.
It’s about making sure nothing gets missed.

At Black Hat Strategy, onboarding sets the tone for the entire client relationship. When steps are skipped, delayed, or poorly followed up, problems show up later as confusion, frustration, or avoidable escalations.

We’re hiring an Account Management Specialist to support our Account Managers by ensuring:
Every onboarding step is completed
Every client request is acknowledged
Every Slack channel is monitored and followed up
Every detail is handled on time and to standard

This role exists so:
Account Managers can focus on relationship and strategy
Clients feel supported and informed
Onboarding moves forward smoothly without bottlenecks

This is not a reactive support role.
This is a process ownership role.

What You’ll Actually Be Doing
You will not be improvising.
You will be working inside a clear system.

As an Account Management Specialist, you will:
Support Account Managers during client onboarding
Track onboarding tasks and deadlines inside ClickUp
Ensure all onboarding requirements are completed fully and on time
Monitor client Slack channels daily for messages, questions, or follow-ups
Make sure client requests are acknowledged and routed correctly
Follow up on open items until they are resolved or completed
Maintain high-quality documentation and task updates
Flag risks, delays, or missing information early

You are not expected to manage client strategy.
You are expected to keep the process tight.

This Role Is for Someone Who…
Is highly organized and detail-oriented
Enjoys checklists, systems, and structured workflows
Is comfortable monitoring multiple Slack channels
Communicates clearly and professionally in writing
Follows processes without cutting corners
Takes pride in doing things right the first time

You don’t need to be an Account Manager.
You do need to be reliable, focused, and disciplined.

How You’ll Work With the Team
Operating Cadence & Communication
Account Managers own relationships… you ensure execution and follow-through
Project Manager enforces timelines… you keep onboarding tasks accurate and updated
Media Buyers and Specialists need clean handoffs… you help make that possible
Ops Head sets standards… you help uphold them daily

You are not operating alone.
You are part of a system.

Why You’ll Like Working Here
Clear responsibilities and expectations
Structured onboarding and workflows
No chaos, no guessing
Leadership that values organization and reliability
Long-term role with room to grow into Account Management

We don’t reward noise.
We reward follow-through.

Application Process
PLEASE DO NOT JUST REPLY TO THIS POST ON THE JOB BOARD.
To be considered, you must complete ALL STEPS BELOW.
The Google Form is your Online Interview.

Step 1: Take a short online IQ test

We respect intelligence and we think you probably do too.
Go to the Fast Learner Free IQ Test and complete it
Create a free account at the end
Save the results URL for Step 3
?? Applicants without a valid link will not be considered

Step 2: Record a 2–3 minute Loom video (camera ON)

Create a free account at Loom
Speak clearly in English
Tell us:
Your paid media experience
How you think about optimization and ROAS
How you’ve helped others improve performance
Save the Loom URL for Step 3

Step 3: Complete the Online Interview

NO AI ALLOWED. We want to hear you.
Open the Application Form
Enter your contact details
Paste:
IQ test results link
Loom video link
Answer all questions honestly and thoughtfully
Your answers matter more than perfect formatting.

Step 4: Live Video Interview (camera on)

This is where we get to know how you think.
I personally review every candidate who completes the steps above and will reach out directly to those who feel like the right fit.
If this role speaks to you, good.
That means you’re probably the kind of person we’re looking for.
Bring your best.
We’ll bring the system.

Link to Online Interview Form: ----------

SKILL REQUIREMENT

Marketing Account Management Client Relationship Management

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Blackhat Strategy

Account Management Specialist – Client Onboarding & Communication Support

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?