AIRBNB GUEST COMMUNICATIONS SPECIALIST

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: TYPE OF WORK

Full Time

: SALARY

$700/month

: HOURS PER WEEK

60

: DATE UPDATED

Jul 27, 2026

JOB OVERVIEW

!!! MUST-HAVE QUALIFICATIONS (Do Not Apply If You Do Not Meet These):
- 2+ years of experience working in Airbnb operations
- You must have directly supported a host or short-term rental business
- Experience working with Airbnb support at an advanced level, such as:
- Case manager, Level 2 support, Review removal, Damage claims, etc.

!!! Applications that do not meet these minimum qualifications will be automatically rejected.

Position Details:
- Full-time role
- Looking for team members for PM shifts (USA CST, typically 8am - 8pm). AM shift spots may open later.
- Work Schedule & Starting Pay:
- $700/month – 5 days/week, 60 hours

Pay will be increased for those who demonstrate exceptional skill, reliability, and initiative in the first few months. The first few weeks will serve as a trial period to evaluate both your expertise and alignment with our company culture. Higher salary and advanced roles are available for highly qualified applicants.

Ideal Candidate:
We are NOT looking for someone who just waits for instructions. We value:
- Independent thinkers
- Proactive problem-solvers
- People who take ownership and get things done

If you're just looking to "follow instructions," this is not the role for you.

You’ll be joining a team of almost 20 people who handle operations across our U.S. portfolio. Training and SOPs are provided, but we value those who take initiative.

Example Tasks You May Be Responsible For:
- Guest communication & 5-star customer support
- Handling maintenance issues and vendor coordination
- Creating, updating, and deleting listings across multiple platforms
- Coordinating guest check-in/check-out
- Managing review replies and submitting review removals
- Organizing and documenting company SOPs
- Submitting and following up on damage claims and Airbnb support cases
- Ensuring lock batteries, devices, and smart tech are functioning
- Working cross-functionally with cleaners and handymen
- Rearranging and optimizing listing photos for higher conversion
- Organizing receipts, invoices, and monthly expense reports for accounting
- Monitoring calendar accuracy (blocking dates, syncing across OTAs, preventing double bookings)
- Updating listing descriptions, amenities, and house rules when needed

These tasks represent examples of day-to-day operations. Responsibilities may vary and are shared across the team.

We Operate on Multiple Booking Platforms:
- Airbnb, Booking.com (BDC), VRBO, Expedia, Hopper, Marriott Homes & Villas, Google Vacation Rentals, Blueground

Software Tools We Use:
- Guesty / Hostaway
- Monday.com
- PriceLabs
- Slack
- OpenPhone
- Enso Connect
- HelloHost.ai
- Autohost.ai

About Us:
We’re a fast-growing hospitality company operating across the U.S., with 185+ units under management and plans to expand aggressively in 2025. We’re building a high-performance team that can grow with us long-term.

SKILL REQUIREMENT

CRM Airbnb English Proficiency

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AIRBNB GUEST COMMUNICATIONS SPECIALIST

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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