AI Specialist & Client Success Manager

AI Specialist & Client Success Manager
Rank High Local | Remote | Full-Time | Part-Time

About Rank High Local

Rank High Local is a fast-growing digital marketing and AI automation company helping small businesses dominate their markets. We operate multiple brands and we leverage cutting-edge AI tools to deliver real measurable results for our clients.

We are now selling the Claude AI Specialists suite — a powerful stack of AI-powered automation tools built on Anthropic's Claude, designed to help small businesses streamline their workflows, marketing, sales, operations, and more. As we scale our client base, we need a sharp, technically capable AI specialist to help us onboard clients and ensure they get maximum results from every tool in the suite.



The Role

You will be the go-to expert for everything Claude. You will work directly with new and existing clients to set up, configure, and activate the full AI Specialist suite inside Claude Cowork and Claude Code. You'll guide clients through their first wins, teach them how to run automations, and provide ongoing support so they never feel lost.

This is not a passive support role. We expect you to be proactive, results-driven, and obsessed with client outcomes. If a client isn't getting value, that's on us — and on you.

Role can start Part-Time into Full-Time as we grow rapidly.


What You'll Do?

1) Onboard new clients into the Claude AI Specialists suite — from initial setup through first successful automation. We have built a ecosystem of all Claude AI Specialists that can handle many different tasks in every department of a small business (Marketing, Sales, Copywriting, SEO, Automations, Content creation, Social Media, Strategy, Finance, Operations) all from using 1 prompt. So there is no engineering needed as we have already created the product. Easy job if you are fluent with Claude CoWork/Code.
2) Configure Claude Cowork and Claude Code environments** for each client based on their business type, goals, and existing tools
3) Train clients (via video call, Loom recordings, and written guides) on how to use their AI Specialists for marketing, sales, content, CRM, email, SEO, and more
4) Troubleshoot issues with MCP connections, plugin configurations, skills, and workflow automations
5) Build and document SOPs for common onboarding steps and client workflows
6) Support clients with prompt engineering — teaching them how to get the best outputs from each AI Specialist
7) Monitor client usage and outcomes— identify who needs help, who's excelling, and who's at risk of churn
8) Act as a bridge between clients and our internal team — surfacing feedback, bugs, and feature requests
9) Help grow our product** by identifying use cases, writing example workflows, and contributing to training materials



What We're Looking For:

Non-negotiables:
- Speak English fluently so that USA based clients can understand you and follow your directions
- Deep, hands-on experience with Claude Cowork and/or Claude Code
- Solid understanding of Anthropic's Claude models and how to get elite results from them
- Experience with MCP (Model Context Protocol) servers and plugin/connector ecosystems
- Strong grasp of prompt engineering — not just basics, but system prompts, skill design, and context management
- Ability to explain complex AI concepts to non-technical small business owners clearly and patiently
- Self-directed — you can manage a client queue, prioritize fires, and hit deadlines without being micromanaged

Highly valued:
- Experience with Claude Code CLI, hooks, skills, slash commands, and agent workflows
- Familiarity with the Anthropic Claude Agent SDK
- Experience working with or inside a SaaS, AI tools, or marketing tech company
- Background in digital marketing — SEO, paid ads, email marketing, content — so you can speak your clients' language
- Experience creating Loom tutorials help docs, or knowledge bases
- Familiarity with tools like HubSpot, Zapier, Google Workspace, Slack, Canva, or other SMB software stacks


You Are a Fit If You...

- Get genuinely excited when a client has a breakthrough with AI automation
- Can take a client from confused to confident in one onboarding call
- Think in systems — you don't just solve problems, you build repeatable processes
- Are comfortable being on camera for client calls and training sessions
- Can write clearly, whether it's a quick Slack message or a 2,000-word SOP
- Stay current on Claude updates, new features, and AI industry developments
- Take ownership — you treat clients' businesses like they matter, because they do


Compensation & Structure

-Type: Full-Time or Part-Time to Start | Remote
- Compensation: Competitive base salary + performance bonuses tied to client retention and satisfaction
- Hours: Flexible, but must be available for scheduled client calls during US business hours
- Growth: Direct path to Head of Client Success or AI Product lead as we scale = More $$$


How to Apply?

1. A short video (2–5 min) introducing yourself and demonstrating your knowledge of Claude Cowork or Claude Code
2. Your resume or LinkedIn profile
3. One example of an AI workflow, automation, or prompt system you've built — explain what it does and what result it drove
4. Answer this question in 3–5 sentences: How would you onboard a plumbing company owner who has never used AI tools before onto the 70 AI Specialists suite?

Applications without a video will not be reviewed. We need to see how you communicate and how you think — not just what your resume says. You can send to ---------- or send link to video in replying tothis job.


Rank High Local is an equal opportunity employer. We hire based on skill, drive, and results — period.