AI-Native Client Success & Sales Operations Manager

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: TYPE OF WORK

Part Time

: SALARY

800+ (depends on experience)

: HOURS PER WEEK

20

: DATE UPDATED

Sep 22, 2026

JOB OVERVIEW

About Elite Careers Strategy

Elite Careers Strategy (ECS) is a London-based private advisory working with a small number of clients and families internationally on highly competitive careers in corporate law, investment banking, private equity and related fields.

We are looking for an exceptional Client Success & Sales Operations Manager to work directly with the founder.

This is not a basic VA role.

You will own the operational journey of prospects and clients: making sure leads are followed up, opportunities do not go cold, clients receive excellent communication, commitments are tracked, and the founder is brought in when his judgement is actually required.

We are an AI-native company. You must already be an excellent user of modern AI tools and be able to use them intelligently in real work.

Your responsibilities will include:

* Responding to and following up new enquiries
* Nurturing and qualifying prospective clients
* Re-engaging strong prospects who have gone quiet
* Preparing prospects for calls with the founder
* Tracking every prospect and ensuring there is a clear next action
* Maintaining accurate CRM records
* Following up actions from meetings, emails and messages
* Coordinating onboarding and routine client administration
* Proactively checking in with clients
* Tracking client requests, deadlines and outstanding commitments
* Identifying problems before they become problems
* Escalating high-consequence or judgement-sensitive matters to the founder
* Using AI to make the above dramatically faster and more reliable
* Helping improve and automate repeatable workflows over time

AI capability is essential.

We do not mean simply knowing how to use ChatGPT.

You should be able to use tools such as ChatGPT and Claude to research, synthesise information, prepare briefings, draft communications, extract actions from meetings, analyse pipeline information, identify inconsistencies, improve workflows and quality-control your work.

You should understand that AI can make mistakes. You must know when to verify something yourself, when automation is appropriate and when a decision should be escalated to a human.

You do not need to be a programmer.

You may be an excellent fit if:

* Your written English is exceptional
* You are extremely reliable and detail-oriented
* You naturally follow things through without being chased
* You have strong judgement and common sense
* You communicate professionally with demanding clients
* You are commercially minded without being pushy
* You notice inconsistencies and mistakes
* You learn new software very quickly
* You are already a sophisticated AI user
* You enjoy taking ownership rather than waiting for instructions

Experience in customer success, sales operations, account management, recruitment, professional services, executive search, education/admissions or another high-trust client environment is particularly relevant.

Important: This role involves confidential client information. Accuracy, discretion and information security are essential.

To apply

Please begin your application with the words “ECS CLIENT SUCCESS” so we know you have read the full description.

Then answer these five questions:

1. Tell me about the most sophisticated way you currently use AI in your work. Be specific about the tools and workflow.
2. A prospective client has had a strong first call with our founder but has not replied for seven days. What would you do?
3. You notice our CRM says a client owes money, but another record suggests they may already have paid. What would you do before contacting the client?
4. Give one example of something important you took ownership of without being repeatedly instructed by your manager.
5. What is one business task you would not allow AI to complete autonomously, and why?

Please also include:

* your CV or LinkedIn profile
* your current working situation
* your availability in UK working hours
* your expected monthly compensation
* which AI tools you use regularly

Shortlisted candidates will complete a paid practical exercise based on realistic ECS prospect and client scenarios.

⸻

There will be a bonus component as part of this role.

SKILL REQUIREMENT

Customer Support Lead Generation Artificial Intelligence

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AI-Native Client Success & Sales Operations Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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