FSW Companies

Customer Support and Order Processing Specialist (Remote)

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: TYPE OF WORK

Full Time

: SALARY

$4-$6 per hour

: HOURS PER WEEK

40

: DATE UPDATED

Apr 6, 2026

JOB OVERVIEW

Please apply through the link below if interested:
----------

Company: ValveMan, a division of the FSW Group
Hours: Full Time (40 hours per week), EST hours
Compensation: $4/hr - $6/hr (based on experience)

Company: ValveMan
ValveMan is a fast growing eCommerce valve and instrumentation company serving industrial customers across the U.S. We pride ourselves on creating the best B2B customer experience in the world by offering fast, personalized service and solving complex process control challenges for our customers.

Position Overview:
We are seeking a detail-oriented, responsive, and adaptable Customer Support & Order Processing Specialist to join our team. This fully remote role will be responsible for creating customer quotes using B2B Edition through BigCommerce and processing orders from both our BigCommerce ecommerce storefront and internal quotes for products not currently available online, through Quickbooks. You will be on the front lines of our customer interaction, ensuring prompt service and operational accuracy. Your role is to support the territory managers by ensuring their success through quick response times and by proactively sharing information that helps deliver the best customer experience in a B2B environment. Training will be provided.

Key Responsibilities:
Create accurate and professional quotes using B2B Edition (through BigCommerce), with a turnaround time of 15–30 minutes or less
Process customer orders through QuickBooks and BigCommerce
Respond to customer inquiries via email and portal systems
Communicate with internal teams (sales, operations) to ensure customer needs are met
Keep Google Sheets and internal trackers updated with quote/order status
Help refine and improve internal processes as the company grows
Represent the ValveMan brand with professionalism and urgency
Find areas of improvement for efficiency and implement those efficiencies- through AI or simple process improvements
Work Schedule:
Hours: 8:00 AM to 6:00 PM Eastern Standard Time
Break: 1-hour lunch from 12:00 PM to 1:00 PM EST
Location: Fully Remote
Required Qualifications:
3–5+ years of order processing experience
Proficiency with QuickBooks for creating quotes and processing orders
Experience working within Google Workspace (Gmail, Google Sheets, Google Docs, etc.)
Strong written and spoken English communication skills
Demonstrated ability to thrive in a fast-paced, team-oriented environment
Willingness to adapt and grow with the business
Preferred Qualifications:
Experience supporting a U.S.-based company or U.S.-based eCommerce business
Industrial, manufacturing, or B2B customer service experience
Familiarity with BigCommerce or similar eCommerce platforms
What We Offer:
At ValveMan, we believe in rewarding our team’s dedication and fostering a positive work environment. We are proud to offer a comprehensive benefits package that includes a Christmas bonus to celebrate your year-end contributions, along with paid US holidays to ensure you have time to rest and recharge. We are committed to your professional growth through performance-based salary increases, all while maintaining a supportive and awesome company culture where your voice is heard and your hard work is truly valued. To ensure your success in this role, training will be provided to help you hit the ground running.

SKILL REQUIREMENT

Email Management Administrative Support Order processing

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FSW Companies

Customer Support and Order Processing Specialist (Remote)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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