Young Publisher

SENIOR CS OPERATIONS MANAGER— $3,000–$5,000 P/M + BONUSES

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: TYPE OF WORK

Full Time

: SALARY

$3,000–$5,000 p/m (Twice a month)

: HOURS PER WEEK

40

: DATE UPDATED

Aug 4, 2026

JOB OVERVIEW

JOB OVERVIEW

Full-Time | Long-Term Leadership Role

Salary: $2,500–$4,000 per month during the 2-month trial, based on approved experience level.
After successful completion of trial and certification requirements: $3,000–$5,000 per month (pre-agreed base) plus performance-based bonuses.

Payment: Twice a month via Wise. Always on time.

This is not a short-term job.
We build long-term leadership inside the company.

You will work directly with the leadership team to improve performance, systems, and retention across our Customer Success department.

ABOUT US

Young Publisher – ----------

We are an international digital marketing company.
We work with content creators and online brands.

We provide an 80 percent done-for-you content and monetization system that helps creators grow, go viral, and turn views into income using short-form content, AI tools, and proven strategies.

Our clients are typically beginners or early-stage creators who want to grow their brand, get followers, and make money online.

We focus on structure, accountability, and long-term growth.

BENEFITS

- Full-time stable income
- Monday to Friday schedule
- Flexible working hours
- Reliable monthly payments via Wise
- Performance-based bonuses
- Clear salary progression after trial
- Real ownership and leadership responsibility
- Direct collaboration with senior leadership
- Clear path to senior leadership or director level
- Access to paid AI tools and systems
- High-growth environment
- Strong company culture

TASKS

- Lead and manage CSMs, onboarding managers, and content support roles
- Monitor daily reports and team performance
- Audit onboarding calls, client calls, DMs, and check-ins
- Run weekly team training and review calls
- Identify underperformers early and take action
- Oversee CRM health in Airtable
- Improve reporting systems and dashboards
- Align Customer Success with Sales and leadership
- Improve onboarding, escalation, churn rescue, and upsell SOPs
- Fix operational gaps and build scalable systems
- Help interview and train new tea ---------- mbers
- Proactively identify at-risk clients
- Oversee refund and dispute handling
- Solve root causes behind churn

This is a leadership role. You are trusted to own outcomes, not be micromanaged on tasks.
If you prefer a task-only execution role, this is not for you.

REQUIREMENTS

- 2+ years of experience in customer success operations, community management, or similar
- Experience managing or coordinating 10–20 tea ---------- mbers
- Strong Airtable, Slack, and Google Workspace experience
- Experience building SOPs, dashboards, and reporting systems
- Excellent written and spoken English
- Self-starter mentality
- Comfortable working across multiple time zones

NICE TO HAVE EXPERIENCE

- Restructuring customer success teams
- High-ticket coaching or online education
- Knowledge of churn analysis and lifecycle metrics
- Working in a CS agency

Fill in the form to apply: ---------- /to/CrESPfAw

Important note: Put "CS OPS" + [Your Name & Family Name] in the "Name" field in the form.

Only shortlisted candidates will be contacted.

P.S. Once hired for this position, you will be contracted under Social Influence Consulting LLC.

SKILL REQUIREMENT

Customer Support Management English Proficiency Operation Management

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Young Publisher

SENIOR CS OPERATIONS MANAGER— $3,000–$5,000 P/M + BONUSES

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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