Young Publisher

Customer Success and Retention Manager – $2,000 p/m + Uncapped Commission

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: TYPE OF WORK

Full Time

: SALARY

$2,000 p/m (Twice a month via Wise)

: HOURS PER WEEK

38

: DATE UPDATED

Aug 7, 2026

JOB OVERVIEW

Full-Time | Long-Term Role

SALARY

- $1,500 per month during Ramp / Trial period. Upon certification (typically 30–60 days), base increases to $2,000.
- On-Target Earnings are $2,500, including a $500 performance bonus (capped).
- Commission on renewals and upsells is uncapped and paid in addition to base and bonus.
- Additional performance-based incentives may apply.

Payment: Twice a month via Wise. Always on time.

This is a long-term leadership role. You are not here to answer questions. You are here to ensure clients stay, progress, and succeed. You own retention, stability, and client ---------- ntum.

Client retention outcomes are directly linked to your performance reviews and income growth.

ABOUT US

Young Publisher – ----------

We are an international digital marketing company serving 4,000+ clients since 2019.

We sell an “80% done-for-you” content and monetization system helping creators go viral and generate income using short-form content and AI tools.

Most clients are 45+ beginners. They are motivated but often overwhelmed. They need clarity, structure, accountability, and calm leadership.

SCHEDULE

- Full-time, 7.5 hours per day, Monday to Friday.
- You can work your hours in one block or split them, as long as you consistently meet the job requirements.
- You will serve clients during your assigned 7.5-hour shift within our main coverage window (8am ET–2am ET)
- Must attend tea ---------- etings (usually 3pm CET).

RESPONSIBILITIES

- Manage 40–50 clients after ramp-up (with systems and internal support in place).
- Run structured kickoff calls.
- Set clear expectations from day one.
- Own the client relationship end-to-end.
- Prevent churn and refund requests.
- Identify frustration early and de-escalate calmly.
- Handle difficult conversations professionally.
- Hold clients accountable to next steps.
- Follow up when clients go quiet.
- Ensure clients always know what to do next and why it matters.
- Respond within 24 hours (weekdays).
- Track progress clearly in CRM.
- Lead renewal conversations.
- Identify upsell opportunities when appropriate.
- Collect testimonials and referrals.
- Clients should never feel lost. You are responsible for clarity and ---------- ntum.

Preventable churn caused by communication gaps, missed follow-ups, or expectation mismanagement reflects on CSM performance. You are not responsible for factors outside your control.

HOW YOU WIN

- Clients stay in the program.
- Renewals remain strong.
- Refunds are rare.
- Clients feel clear and stable.
- Difficult situations are handled calmly.

REQUIREMENTS

- Near-native spoken English with very clear pronunciation for U.S.-based clients.
- Confident on Zoom.
- Strong emotional intelligence.
- Calm under pressure.
- High ownership and follow-through.
- Comfortable with uncomfortable conversations.
- Proactive and organized.
- Reliable internet and professional home setup.
- Strong say-do ratio and respect for deadlines.

NICE TO HAVE EXPERIENCE

- Client Success or Account Management
- High-ticket program
- Knowledge of social media monetization.
- Familiarity with AI tools (ChatGPT, CapCut, etc.).

HOW TO APPLY

Apply here: ---------- /to/Su5De9Qc

IMPORTANT: Put “CSM” + Your Full Name in the Name field.

P.S. Once hired, you will be contracted under Social Influence Consulting LLC.

SKILL REQUIREMENT

Account Retention English Proficiency Client Relationship Management

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Young Publisher

Customer Success and Retention Manager – $2,000 p/m + Uncapped Commission

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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