24 HR Review | VA Remote Virtual Receptionist

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: TYPE OF WORK

Full Time

: SALARY

16000 php plus incentives

: HOURS PER WEEK

42

: DATE UPDATED

Apr 11, 2026

JOB OVERVIEW

Important: Our application process moves quickly. If you are selected to proceed to the next interview stages, you must be able to respond promptly. Candidates who do not respond in a timely manner may be passed over.

We are currently seeking a Remote Spa Receptionist to manage inbound calls and book spa appointments. This is a long-term, performance-based position. Calls are recorded and reviewed regularly. Continued placement in this role depends on accuracy, professionalism, booking success, reliable attendance, no missed calls during scheduled shifts, quick response times, and the ability to professionally manage complaints and de-escalate dissatisfied clients.

To apply: Please copy the questions below, paste them into your reply, and answer each question thoroughly.

(1) Location & Utilities: Where in the Philippines are you currently located? How often have you experienced power or internet outages in the past year? Do you have backup solutions (e.g., generator, mobile hotspot) to ensure your work is not affected?

(2) Home Setup: Will you be working from home? Is your workspace quiet and suitable for handling calls? Do you have your own computer or laptop? Please attach a screenshot of your current internet speed.

(3) Availability & Speed: Can you consistently work seven days a week, six hours per day, and remain available for the full shift without missed calls? How quickly do you typically answer inbound calls? What is your current typing speed in words per minute?

(4) Call & Complaint Experience: Describe your experience with answering inbound calls, booking or scheduling appointments, customer service, following scripts, and handling complaints. Provide one real example of how you de-escalated an upset client and the outcome.

(5) Tools & Systems: What programs, tools, phone systems, or VoIP platforms have you used for handling calls? Do you have any issues with background noise, power outages, or internet interruptions? How do you take notes and log client interactions during calls?

(6) Voice Recordings: Please submit two short voice recordings. Recording one should demonstrate booking an appointment from 7:00 PM to 8:00 PM with a total amount of $60. Recording two should demonstrate handling a double charge for a 90-minute massage where the client sees two $90 charges and is requesting a refund. Your tone should be calm, polite, and professional.

(7) Current Job: Do you currently have another job? If yes, where, how many hours per week, and what are your roles and tasks in that job?

(8) Schedule, Pay & Start Date: Are you able to work seven days a week, six hours per day, during Central Standard Time (CST) hours without conflicts? What is your expected hourly or monthly rate? What is your earliest physical start date if hired?

(9) Marketing, Design & Video: Do you have experience with online marketing, creating content using Canva, or producing short video clips such as Facebook Reels or similar platforms? Please describe your skills and provide samples of your previous work if available.

(10) Fit, Skills & Experience: Briefly introduce yourself and explain why you would be a good fit for this role. Include what you believe is most important when handling spa clients over the phone, especially during complaints, and what other skills or areas you have a lot of experience in.

SKILL REQUIREMENT

Customer Support Office and Administration Virtual Assistant

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24 HR Review | VA Remote Virtual Receptionist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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