Customer Support Agent

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: TYPE OF WORK

Full Time

: SALARY

1000$

: HOURS PER WEEK

48

: DATE UPDATED

Oct 24, 2026

JOB OVERVIEW

Customer Support Agent – Health & Beauty E-commerce (Remote, Full-Time)

We’re a growing e-commerce company in the health and beauty space — supplements, creams, oils, and more — selling across 10 different countries via Meta. We’re looking for a reliable and empathetic customer support agent to handle client inquiries via email and manage comments across our Facebook pages.

This is a long-term, full-time role. We value loyalty, trust, and people who take ownership of their work.

What You’ll Do

You’ll be the frontline of our brand — the person our customers interact with when they have questions, concerns, or issues. Your main responsibilities will include:

Responding to customer emails accurately and in a timely manner (order inquiries, shipping questions, product information, complaints, refund requests, etc.)
Monitoring and clearing comments on our Facebook ad pages — answering questions, addressing concerns, and removing spam or negative comments according to our guidelines
Following our response templates and tone of voice while adapting replies to each customer’s specific situation
Escalating issues that require higher-level attention
Keeping our support tracker (Google Sheets) updated and organized
Flagging recurring questions or issues so we can improve our processes

You’ll be working across multiple markets, so you’ll need to translate your answers in the corresponding language.

Compensation & Schedule

$4/hour (~$1,000/month)
~8 hours per day, 6 days per week
Flexible scheduling within your shift
Long-term position with room to grow alongside the team

What We’re Looking For

Excellent written English — clear, professional, and friendly tone in every message
Experience in customer support, ideally for an e-commerce or DTC brand but not mandatory
Comfortable managing high volumes of emails and social media comments without sacrificing quality
Familiar with Facebook Business pages and comment moderation
Comfortable navigating Google Sheets for tracking and reporting
Strong attention to detail — you follow templates accurately and never send a reply without reviewing it first
Patient and level-headed — you stay calm and professional even with difficult or frustrated customers
High emotional intelligence — you can read between the lines, de-escalate tension, and make customers feel heard
Available 6 days a week for a dedicated, full-time commitment (this must be your only role)
Reliable, fast internet connection and a backup plan for power outages
A quiet, focused workspace
Responsive during shift hours and willing to hop on calls when needed

How to Apply

If you’ve read this entire post, send a message starting with “READY” along with a short Loom video covering the following:

Start by briefly introducing yourself (age, city, marital status).

Then answer these questions:

Availability — What does your life outside of work look like? We need to understand any recurring commitments (family obligations, church, studies, etc.). This is a full-time, dedicated role — no other company work is permitted. You don’t need to go into deep detail, just let us know what takes up your time. For example: “I attend church every Sunday from 8–11am” or “I occasionally need to care for a family member on a specific day.”

Location & Internet — Where exactly in the Philippines do you live, and what is your internet speed? Do you have a backup solution for power outages?

Work History — Walk us through every prior role, remote or otherwise, including duration, responsibilities, and why each one ended. Include everything, even short contracts or roles unrelated to customer support. For example: “I worked as a customer support agent for an online skincare brand from March 2022 to December 2024. I handled email tickets and live chat, averaging 80+ tickets per day. The contract ended because the brand was acquired and the support team was restructured.”

Please be honest — we take trust seriously and are building for the long term.

Looking forward to meeting you.

— William

SKILL REQUIREMENT

Translation Google Sheets Canva

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Customer Support Agent

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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