Customer Service Manager

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TYPE OF WORK

Part Time

SALARY

4

HOURS PER WEEK

20

DATE UPDATED

Oct 24, 2026

JOB OVERVIEW

# We're Hiring: Experienced E-Commerce Customer Support Specialist (Shopify)

We are looking for a **highly experienced, professional, and independent Customer Support Specialist** to join our growing international e-commerce business.

We are NOT looking for a beginner. We need someone who has extensive experience in e-commerce customer service, understands Shopify operations, and knows how to handle challenging customer situations professionally.

**Your Responsibilities:**

- Manage and respond to all customer emails professionally and efficiently.
- Ensure **all customer inquiries are answered within 6 hours**.
- Handle complaints, refunds, returns, cancellations, and order-related issues.
- Manage chargebacks and payment disputes, including collecting and submitting strong supporting evidence.
- Proactively prevent chargebacks by resolving customer complaints effectively.
- Communicate directly with suppliers regarding shipping delays, product issues, missing orders, and quality concerns.
- Perform quality checks and follow up on product quality issues when necessary.
- Track orders and resolve shipping and delivery problems.
- Work independently and take ownership of customer issues.
- Provide daily reports on customer inquiries, refunds, chargebacks, and unresolved cases.

**Requirements:**

- Minimum 3 years of proven experience in e-commerce customer support.
- Strong experience with Shopify is REQUIRED.
- Excellent written and spoken English.
- Proven experience handling chargebacks and payment disputes.
- Experience communicating with suppliers and fulfillment partners.
- Knowledge of PayPal disputes and Shopify Payments is a big advantage.
- Experience with quality control is a plus.
- Highly organized, detail-oriented, and solution-focused.
- Able to work independently without constant supervision.
- Reliable, proactive, and committed to meeting response deadlines.

**What We Offer:**

- Long-term opportunity with a growing international e-commerce business.
- Flexible working arrangements.
- Competitive hourly rate based on experience.
- Opportunity to take on more responsibilities as the business grows.
- Supportive and professional working environment.

**IMPORTANT:**

We are looking for someone who takes full responsibility for customer satisfaction. You must be able to solve problems independently, communicate professionally, and maintain our maximum 6-hour response time.

**How to Apply:**

Please include the following in your application:

1. Your experience with Shopify and e-commerce customer service.
2. How many years of experience you have.
3. Your experience handling chargebacks and disputes.
4. Whether you have experience communicating with suppliers and performing quality checks.
5. Your expected hourly rate.
6. Your availability and preferred working hours.

**To confirm you have read this job posting carefully, start your application with the words "CUSTOMER FIRST".**

We are looking for a reliable, experienced professional who wants to grow with us long-term.

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