CS AD Main

STR Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

TBD

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 25, 2026

JOB OVERVIEW

ONSITE JOB IN TAGUM CITY!!!!!!

We are looking for a customer-focused, organized, and proactive Customer Service Representative to join our team. The successful candidate will be responsible for managing guest communications across short-term rental booking platforms, including Airbnb, Booking.com, and Vrbo, while coordinating with hosts, housekeeping staff, and other team members to ensure a smooth and positive guest experience.

This role requires excellent communication skills, attention to detail, flexibility, and the ability to handle guest inquiries and concerns professionally in a fast-paced environment.

Key Responsibilities

- Guest Communication: Respond promptly and professionally to guest inquiries, booking requests, messages, and concerns through Airbnb, Booking.com, Vrbo, and other communication channels.
- Reservation Management: Assist with booking inquiries, reservation confirmations, modifications, cancellations, and other booking-related requests.
- Check-in and Check-out Coordination: Provide guests with accurate instructions, access details, property information, and other essential check-in and check-out guidance.
- Guest Support: Handle guest concerns, special requests, complaints, and unexpected situations while providing timely and appropriate solutions.
- Housekeeping Coordination: Communicate with housekeeping staff regarding cleaning schedules, room readiness, turnover arrangements, and reported maintenance or cleanliness issues.
- Host and Team Coordination: Work closely with property owners, hosts, housekeeping personnel, maintenance staff, and other team members to ensure efficient daily operations.
- Issue Resolution: Monitor reported property issues and coordinate with the appropriate personnel to ensure concerns are addressed promptly.
- Booking Platform Management: Keep reservation details, guest information, communication records, and booking calendars accurate and up to date.
- Follow-up and Reporting: Follow up on pending guest concerns, communicate important updates to the team, and maintain proper records of guest interactions.
- Guest Experience: Help ensure that guests receive timely assistance, clear information, and a welcoming, hassle-free stay.

## Qualifications and Requirements

- Excellent written and verbal communication skills in English.
- Previous customer service experience is an advantage.
- Experience in short-term rentals, vacation rentals, hotels, hospitality, or reservation management is highly preferred.
- Familiarity with Airbnb, Booking.com, Vrbo, or similar booking platforms is a strong advantage.
- Strong organizational skills and attention to detail, particularly when managing multiple reservations and guest conversations.
- Ability to communicate professionally with guests, hosts, housekeeping staff, and other team members.
- Good problem-solving skills and the ability to handle guest complaints calmly and professionally.
- Comfortable using computers, email, online messaging platforms, and basic office applications.
- Willingness to work on a flexible schedule, including shifting schedules, weekends, and holidays when required.
- Ability to work independently while collaborating effectively with a team.
- Must be available to start immediately.

Employee Benefits and Perks

- ₱2,000 Perfect Attendance Bonus
- Monthly meals provided
- Transportation allowance
- Local/International Travel Incentives

Please complete the form to submit your application.
NOTE: Remove the space on the form to proceed.
---------- ----------

SKILL REQUIREMENT

Airbnb Vrbo Hotel Booking

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CS AD Main

STR Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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