Managing Director

*** Please include your resume with the number PH-012 as the subject header, along with outlining your relevant experience and qualifications to be considered for an interview, provide link of your resume and short video introduction. ***

About PTOE Global Solutions

PTOE Global Solutions is a business solutions partner helping entrepreneurs, small businesses, and growing organizations overcome operational challenges, strengthen their businesses, and achieve sustainable growth.

We believe business owners should be able to focus on their vision, customers, and growth opportunities without becoming overwhelmed by the day-to-day complexities of running their organizations.

Through a combination of business coaching, technology, talent management, marketing, digital solutions, and operational support, PGS helps businesses move forward with clarity, confidence, and the right resources.

Our vision is to build lasting relationships with the businesses we serve, becoming a trusted partner in their long-term success.

As we continue to grow, we are looking for an experienced Managing Director who can lead PGS into its next stage of development.

The Role

We are seeking a strategic, commercially minded, and hands-on Managing Director to take ownership of the leadership, performance, and continued development of PGS.

This is not a traditional administrative or operations management position.

We are looking for someone who thinks like a business owner, acts with accountability, and has the leadership capabilities to build an organization that delivers results consistently and independently.

The Managing Director will be responsible for transforming PGS into a highly effective, scalable, and financially sustainable business solutions organization.

You will lead a multidisciplinary team, strengthen our management structure, improve operational efficiency, develop organizational capabilities, and ensure we consistently deliver meaningful value to our clients.

You will work closely with the Founder and business coaching function to translate strategic priorities and client outcomes into organizational capabilities, execution plans, and measurable results.

Your success will be measured not by how busy the organization is, but by the value it creates, the results it delivers, and its ability to operate effectively without constant oversight.


Responsibilities

1. Business Leadership & Strategic Execution

Take ownership of the overall management and performance of PGS.

Translate the organization's vision and strategic direction into actionable business plans, priorities, and measurable objectives.

Establish clear accountability across departments, functions, and leadership roles.

Make informed business decisions and proactively resolve challenges.

Identify organizational gaps, inefficiencies, and opportunities for improvement.

Build a culture of ownership, accountability, collaboration, and continuous improvement.

Provide clear, structured reporting on business performance, risks, opportunities, and progress.

Proven experience in problem-solving, decision-making skills and take complete ownership of the entire daily operations.

2. Operational Excellence & Scalability

Develop and continuously improve the systems, processes, and management practices required to operate PGS effectively.

Establish clear workflows, service delivery standards, performance expectations, and accountability mechanisms.

Reduce operational dependency on the Founder by empowering managers and team members to make decisions and deliver results.

Identify opportunities to automate processes, improve productivity, detail-oriented and eliminate unnecessary work.

Ensure internal resources are utilized effectively across multiple clients, projects, and business initiatives.

Build an operating model capable of supporting a growing portfolio of businesses without proportionally increasing management complexity.

3. People Leadership & Organizational Development

Lead, mentor, and develop the management team across key business functions.

Evaluate organizational structure, role clarity, capabilities, and performance.

Ensure the right people are in the right roles, with clear expectations and measurable outcomes.

Work with Talent Management to strengthen recruitment, onboarding, performance management, and talent development.

Establish effective leadership meetings, performance reviews, and communication practices.

Address performance issues proactively and constructively.

Foster a culture where people take initiative, solve problems, and continuously develop their capabilities.

4. Client Solutions & Service Delivery

Ensure PGS consistently delivers high-quality solutions that address real business challenges.

Work collaboratively with business coaches and client-facing leaders to understand client objectives, commitments, and required outcomes.

Ensure projects and services are properly planned, resourced, executed, and measured.

Strengthen service delivery practices to improve client satisfaction, retention, and long-term relationships.

Identify and resolve delivery challenges before they negatively impact clients.

Develop repeatable, scalable service offerings while maintaining the flexibility to meet individual client needs.

Ensure PGS functions as a dependable operating partner for the businesses it supports.

5. Financial & Commercial Performance

Take responsibility for operational financial performance, profitability, and resource efficiency.

Develop and manage operating budgets, forecasts, and financial performance indicators.

Monitor the profitability and sustainability of service offerings and client engagements.

Identify opportunities to improve margins, eliminate waste, and increase productivity.

Collaborate with Growth and Marketing leadership to ensure the organization can support new business opportunities and expansion.

Contribute to pricing, service packaging, capacity planning, and commercial decisions.

Balance investment in growth with financial discipline and responsible stewardship of resources.

6. Systems, Technology & Continuous Improvement

Champion the effective use of technology, automation, AI, and management systems across PGS.

Ensure organizational processes are supported by appropriate tools, reporting, and performance dashboards.

Oversee the adoption and effective use of internal business management platforms.

Encourage innovation and practical problem-solving across teams.

Ensure technology investments improve organizational effectiveness and client value rather than introduce unnecessary complexity.



Qualifications

Required Skills & Experience

Proven experience in a Managing Director, General Manager, COO, Head of Business Operations, or comparable senior leadership role.

Demonstrated experience managing multidisciplinary teams and business functions.

Strong understanding of business operations, financial management, organizational development, and service delivery.

Experience building, restructuring, scaling, or improving small to medium-sized businesses.

Proven ability to establish management systems, accountability structures, and performance indicators.

Experience in professional services, consulting, outsourcing, technology services, or business solutions organizations is highly desirable.

Familiarity with managing remote teams and independent service providers.

Working knowledge of digital transformation, AI tools, automation, and modern business management platforms.

Strong business communication, analytical, and decision-making skills.



Preferred Experience

Experience in reducing founder dependency and building a self-sustaining leadership structure.

Strong background in professional services, business consulting, or technology services organization.

Proven experience managing remote teams and independent service providers / project-based consultants.

Hands-on experience with digital transformation, AI tools, automation, and business management platforms.

Experience supporting multiple clients’ / portfolio companies simultaneously.

MBA or equivalent business management qualification is a plus.



Key Qualities:

Ownership Mindset
Strategic and Practical
Proactive Problem Solver
People Developer
Commercially Minded
Systems Thinker
Adaptable and Resourceful
Integrity and Stewardship


Core Soft Skills:

Strategic Execution, Leadership Traits, Adaptable, Change Management, and Effective Communication.



How to Apply

If you are a business leader who enjoys building teams, solving complex business challenges, improving organizational performance, and taking ownership of results, we would like to hear from you.



To apply, please send your application to ---------- and include:

Your current résumé or CV

A link to your LinkedIn profile, portfolio, or relevant work, if applicable

A short introduction telling us what interested you in this role and how you believe you would be a strong fit for the teams.

Your current location and time zone

Your availability to start


Email subject:  [Job ID] – [Role Title] –  [Your Name]



Along with your resume, please submit a brief introduction outlining your relevant leadership experience.

We are particularly interested in learning about a business or organization you have helped transform, improve, or scale, including the challenges you faced, the actions you took, and the measurable results achieved.



Join us in building a business that helps other businesses succeed.