Subject Matter Expert

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TYPE OF WORK

Full Time

SALARY

TBD

HOURS PER WEEK

40

DATE UPDATED

Oct 23, 2026

JOB OVERVIEW

My team is looking for an experienced, detail-oriented supervisor to lead quality and support the team including those handling logistics and dispatch work. You'll review their output, coach them to improve, and keep daily operations running smoothly so our customers get consistent, reliable service. If you've led teams in a fast-paced logistics setting and like helping people do their best work, this role is for you.

**What You'll Do**
- Review daily end-of-day reports and score them using a simple scorecard
- Monitor team communication channels for responsiveness, tone, and clarity
- Give written feedback and hold one-on-one coaching sessions when needed
- Answer team questions about their tasks (dispatch, tracking, email, calendar, CRM, data entry, customer support) and log every request
- Pass customer feedback to the team and team concerns to the account managers, with full context
- Keep accurate records of every review, request, and coaching outcome
- Help run weekly training sessions

**What We're Looking For**
- **Experience in logistics**, such as dispatch, freight coordination, carrier or driver communication, or shipment tracking
- **Supervisory or team lead experience**, including coaching, performance feedback, and handling team concerns
- Strong written English
- Experience reviewing work against a scorecard or checklist (QA experience is a plus)
- Good working knowledge of virtual assistant tasks: email, calendar, CRM, spreadsheets, data entry
- Organized, with strong attention to detail and good judgment on what to resolve and what to escalate
- Reliable internet, a quiet workspace, and availability during [shift hours, e.g. U.S. business hours]

**How to Apply**
Send your resume and a short 1 to 2 minute video introducing yourself. Tell us about a team you supervised and one way you helped someone improve their work.

SKILL REQUIREMENT
Quality Assurance
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