Trustpilot & Online Reputation Specialist (Part-Time)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Any

: SALARY

5

: HOURS PER WEEK

10

: DATE UPDATED

Oct 23, 2026

JOB OVERVIEW

JOB DESCRIPTION

We are a UK-based company looking for a proactive, reliable, and detail-oriented Trustpilot & Online Reputation Specialist to join our growing team.

This is a part-time remote position focused on managing customer reviews, strengthening our online reputation, and ensuring customer feedback is handled professionally.

POSITION DETAILS

- Employment Type: Part-Time
- Working Hours: 10 hours per week
- Salary: $5 USD per hour
- Work Setup: 100% Remote

KEY RESPONSIBILITIES

- Monitor and manage customer reviews on Trustpilot.
- Respond professionally to positive and negative feedback.
- Encourage customers to leave genuine, honest reviews in accordance with Trustpilot guidelines.
- Identify and escalate negative reviews or unresolved complaints.
- Coordinate with the Customer Support team to address customer concerns.
- Track review activity, ratings, and recurring customer issues.
- Provide regular updates on review performance.

QUALIFICATIONS

- Excellent written English communication skills.
- Previous experience with Trustpilot or online reputation management is highly preferred.
- Experience in customer support or e-commerce is an advantage.
- Strong attention to detail and problem-solving skills.
- Organised, dependable, and able to work independently.
- Comfortable handling customer complaints professionally.
- Familiarity with Google Workspace.

HOW TO APPLY

Please submit the following through OnlineJobs.ph:

1. Updated CV or resume.
2. Brief introduction highlighting your relevant experience.
3. Details of any previous Trustpilot or online reputation management experience.
4. Sample response to a negative 1-star customer review.

IMPORTANT: Start your application with the word "TRUSTPILOT" to confirm you've read the full job description.

We're looking for someone who takes ownership, communicates professionally, and genuinely cares about customer satisfaction.

SKILL REQUIREMENT

Customer Service Customer Relationship Management Back Office Support

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Trustpilot & Online Reputation Specialist (Part-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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