Part Time
5-7$ hour depending experience/ skills
TBD
Oct 23, 2026
Remote | Part-Time | Long-Term Opportunity
We are looking for an experienced Dispute Manager to manage and prevent payment disputes across our multiple e-commerce stores, mostly fashion niche.
You must have proven experience with Shopify Payments AND Whop disputes. We need someone who can work independently, stay on top of deadlines, and proactively identify why disputes occur.
Responsibilities
Dispute Management: Monitor, manage, and respond to incoming disputes through Shopify Payments and Whop.
Evidence Submission: Prepare and submit strong, well-documented dispute responses to maximize win rates.
Daily Monitoring: Check all stores regularly for new disputes and ensure no deadlines are missed.
Root Cause Analysis: Investigate why customers are opening disputes and identify recurring issues.
Dispute Prevention: Proactively recommend improvements to reduce dispute rates across our stores.
Reporting: Track dispute rates, win rates, dispute reasons, and overall performance through weekly reports.
Team Collaboration: Work with our customer support and fulfillment teams to resolve issues before they escalate into disputes.
Requirements
Proven experience handling Shopify Payments disputes.
Proven experience handling Whop disputes.
Strong understanding of chargebacks, evidence requirements, and dispute prevention.
Experience working with multiple e-commerce stores.
Excellent written English and attention to detail.
Highly organized, proactive, and able to work independently.
What We're Looking For
We don't just want someone who responds to disputes.
We want someone who takes ownership of the entire dispute process, understands why chargebacks happen, and actively works to prevent them.
How to Apply
Please send us:
Your experience with Shopify Payments and Whop disputes.
How many disputes you've handled and your previous win rates.
Your approach to reducing dispute rates.
Your availability and expected hourly rate.
Important: Applications without relevant Shopify Payments and Whop dispute experience will not be considered.