Rich Property Management

Airbnb Guest Communications Manager

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$1000/MONTH

: HOURS PER WEEK

40

: DATE UPDATED

Oct 20, 2026

JOB OVERVIEW

Company Description:
We operate a rapidly growing serviced accommodation management business that markets our properties on online travel agent (OTA) websites such as Airbnb and ---------- . Catering to both leisure and contractor worker guests, we provide quality accommodations for those looking to stay at our properties across the UK. With a strong focus on expansion, we are actively working to increase the number of assets under management and strengthen our presence in the market. We are currently at 40 properties and looking to grow to over 100 management properties over the next 6 months and are looking for an Airbnb Guest Communications Manager to help grow the business and take care of day to day operations, customer service/care

Position Overview:
We are seeking an experienced and proactive Airbnb Guest Communications Manager to oversee and optimise daily operations for our portfolio of short-term rental properties in the UK. The ideal candidate is not only skilled in managing operations but is also passionate about growing the business rather than simply maintaining its current level. A strong drive to expand and improve operations is essential, as we are looking for someone who can contribute to the company’s continued growth and success.
This individual will work closely with cleaning teams, virtual assistants (VAs), and other stakeholders to ensure smooth property management, excellent guest communications, and scalable growth.
We are looking for a driven individual that wants to grow companies and make a difference, this role has strong promotion potential as we take on more management units.

*Key Responsibilities:*
Property Onboarding & Management:
- List and manage properties on OTA platforms and the company's channel manager (Hostaway).
- Ensure accurate property descriptions, pricing, and availability updates across channel manager, and all OTA’s.

Guest & Communication Management:
- Handle inbound calls from guests, OTA platforms, and cleaning staff.
- Conduct outbound calls for callbacks, follow-ups, business outreach, and cleaner coordination.
- Manage guest interactions using HostAway and SuiteOp to ensure seamless experiences.

Email & Scheduling Management:
- Maintain a zero inbox rule, ensuring prompt responses and organised email management.
- Schedule cleaning and maintenance services to maintain property quality.

Operational Support & Documentation:
- Complete ad-hoc administrative tasks such as document creation, spreadsheets, and presentations.
- Maintain strong team communication via ClickUp and WhatsApp to ensure workflow efficiency.

Key Qualifications:
- Minimum 2 Years of Experience in Airbnb/short-term property management (required).
- Experience managing over 75 properties for a short term let company - you must inform us of the company.
- Customer Service Experience, with a strong ability to handle guest interactions professionally.
- Exceptional Written & Verbal Communication Skills in English.
- Confidence in Communication, particularly in speaking with individuals from the United Kingdom.
- Adaptability & Willingness to learn new systems and processes.
- Industry Knowledge, with experience or understanding of the real estate and Airbnb industry (in-depth training for the right candidate).

Key Softwares:
- Hostaway; manage the property across OTA’s (required).
- Airbnb; communicating with guests, optimising the listings (required).
- ---------- ; communicating with guests, optimising the listings (required).
- SuiteOp; Guest portal system for ID check, security deposits, rental agreements (optional).
- PriceLabs; pricing management software (optional).
- Turno; cleaner management and automation software (optional).

Work Schedule:
- The role will consist of 40 hours per week (time to be confirmed, but roughly 14:00-22:00 GMT)
- 5 days per week
- Company office hours are between 08:30-22:00 GMT (Weekend and holiday coverage included), you are not expected to work outside of your shift hours.

SKILL REQUIREMENT

Customer Support Management Short Term Rentals Airbnb

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0011
Controller Execution Time ( Jobseekers / Job )	0.0193
Total Execution Time	0.0212

GET DATA

No GET data exists

MEMORY USAGE

1,519,296 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Airbnb-Guest-Communications-Manager-1753025

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0118 seconds) (Hide)

0.0007	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1753025 LIMIT 1
0.0025	SELECT * FROM `employers` WHERE `employer_id` = 691274 LIMIT 1
0.0009	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1753025 AND `misc`.`id` IS NULL
0.0006	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-27',ej.date_added) duration_days, DATEDIFF('2026-10-27',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-27',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1753025'
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1753025
0.0007	`UPDATE employer_jobs SET hit_counts = '*Oct-20-2026=937Oct-21-2026=174Oct-22-2026=108Oct-23-2026=84Oct-24-2026=50Oct-25-2026=9Oct-26-2026=4*Oct-27-2026=2' WHERE job_id= '1753025'`
0.0007	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=1366' WHERE job_id= '1753025'`
0.0008	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1753025' AND status LIKE 'sent%' ORDER BY id DESC`
0.0004	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1753025
0.0031	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '691274' AND `date_added` >= '2022-06-08'
0.0005	`select * from teasers`
0.0003	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1793071288
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Airbnb-Guest-Communications-Manager-1753025
csrf-token	2d9d157d393f1cdbb69b0d10d4227a17

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.216.43
HTTP_DNT

Rich Property Management

Airbnb Guest Communications Manager

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?