Marketing - Community Outreach & CRM Manager - Remote

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: TYPE OF WORK

Full Time

: SALARY

$4,000 USD / Month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 17, 2026

JOB OVERVIEW

Community Outreach & CRM Manager - Remote
Company: Boarding & Beyond — Dog Daycare, Boarding & Grooming
Compensation: Up to $4,000/month usd
Location: Remote
Availability: U.S. Eastern business hours

We Are Looking for an A-Player, Not an Assistant

Boarding & Beyond is a growing dog daycare, boarding, and grooming business in Aurora, Colorado.

We need an exceptional communicator and resourceful marketer who can help us acquire new customers, convert more inquiries into bookings, and generate repeat business and referrals.

We will provide the goals, tools, customer information, and marketing materials. You will take ownership of execution and results.

Your Mission: Generate more paying customers through excellent sales follow-up, referral partnerships, and proactive marketing.

Your Primary Responsibilities
1. Call Quality, Sales & CRM Management
- Listen to recorded calls and identify customer service problems and missed sales opportunities.
- Recommend improvements to increase booking conversion.
- Manage the CRM, monitor leads, and ensure effective follow-up.
- Personally call, text, and email prospects to convert inquiries into bookings.

2. Referral Programs
- Develop and manage programs that generate customer referrals.
- Build repeatable systems for encouraging referrals.
- Measure referrals that become paying customers.

3. Local Outreach & Partnerships
- Personally call veterinarians, apartment communities, pet stores, and other businesses.
- Build relationships that consistently generate new customers.
- Follow up, overcome objections, and secure partnerships.

4. Community Marketing
- Promote Boarding & Beyond in relevant local groups and online communities.
- Identify opportunities to connect with local dog owners.
- Generate awareness, inquiries, and customers.

Additional Responsibilities
5. Social Posting – Create, schedule, and manage social media posts using pictures and videos we provide.
6. Reviews & Reputation – Generate authentic Google reviews, monitor feedback, and identify opportunities to improve customer satisfaction.
7. Customer Email & SMS Marketing – Manage customer follow-up, reactivation, retention, and repeat-booking communications using existing systems.
Paid advertising, technical CRM development, and website development are handled separately.

Who We Are Looking For
We care about four things:
1. Sales & Communication: Excellent spoken and written English. Confident on the phone, persuasive, and capable of converting leads into customers.
2. Customer Service Judgment: Recognizes excellent service, identifies problems in customer calls, and knows how to improve them.
3. Marketing & CRM Skills: Experience generating customers through outreach, referrals, follow-up, or organic marketing. Comfortable learning and operating software.
4. Ownership & Execution: Resourceful, organized, proactive, and able to produce measurable results without constant supervision.

We want demonstrated results, not impressive resumes or people who simply stay busy.

How We Operate
-Customer First. Every decision should create value for our customers and earn their trust.
-Results Over Activity. Focus on measurable outcomes, not how busy you are.
-Own the Outcome. Take initiative, solve problems, and follow through without needing reminders.
-Focus on What Matters. Prioritize the highest-impact work. Eliminate distractions.
-Raise the Standard. Excellence is expected. Pay attention to details and fix the root cause of problems.
-Move Fast. Make smart decisions, execute, measure, learn, and improve.
-Zero Silent Failures. Communicate problems early, take responsibility, and bring a recovery plan.
-No Proof = Not Done. Asana is our system of record. Document commitments, deadlines, completed work, and results.
-Build Better Systems. Don't just complete the task. Find ways to make the process better, faster, and more reliable.

How Success Is Measured
- More qualified leads converted into paying customers.
- More customers generated through referrals and partnerships.
- Higher customer retention and repeat bookings.
- Better sales calls, customer service, and CRM follow-up.
- More new customers generated through organic marketing.
Targets will be established in a written performance scorecard.

Compensation
Base Salary: $1,000/month
On-Target Earnings: $3,000/month
Exceptional Performance: Up to $4,000/month
Performance bonuses are based on agreed-upon, measurable results.
Produce more value. Earn more.

How to Apply
Please submit:
-Your current resume.
-One example of something you personally accomplished in a previous position, including measurable results.

We care more about demonstrated performance, initiative, and results than degrees or certifications.

SKILL REQUIREMENT

CRM Customer Service Customer Relationship Management

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Marketing - Community Outreach & CRM Manager - Remote

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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