Airbnb Guest Experience Specialist – Full-Time, US Hours (45–50 hrs/week)

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: TYPE OF WORK

Full Time

: SALARY

$5-$6.50/hr based on experience

: HOURS PER WEEK

45

: DATE UPDATED

Oct 17, 2026

JOB OVERVIEW

AIRBNB GUEST EXPERIENCE SPECIALIST
Full-Time | 45–50 hours/week | US Eastern hours | Long-term

ABOUT US
Yours Truly Hospitality manages luxury vacation homes in South Florida and Ontario, Canada. Our guests expect five-star hotel service, and our homeowners trust us with their properties. We are growing and hiring three full-time Guest Experience Specialists to join our team for the long term.

This is a dedicated, full-time role. We are looking for people who want one long-term team to grow with, not another client to add to a list.

WHAT YOU WILL DO
- Answer guest messages on Airbnb, VRBO and direct bookings using Hospitable and our AI assistant
- Handle check-ins, door codes, early check-in and late checkout requests
- Solve guest problems fast: access, Wi-Fi, appliances, AC, cleanliness
- Escalate emergencies to our on-call manager right away
- Confirm cleanings and follow up on maintenance with our Operations Lead
- Request and reply to guest reviews
- Write a clear handoff note at the end of every shift

SCHEDULE
- 45–50 hours per week, with extra paid hours available for top performers
- Training (first 2–3 weeks): all new team members train together, about 11:00am–7:00pm US Eastern (about 12:00am–8:00am Philippine time), with our Operations Lead and owners
- After training: a set shift between 7:00am and 11:00pm US Eastern. Weekends are our busiest days and are part of every schedule.

PAY AND GROWTH
- Starting rate: $5.00 USD/hour (about $975–$1,085/month)
- At 90 days you are placed on a pay level from $5.50 to $6.50/hour based on your work ethic, skill and results
- Monthly performance bonus of up to $100 after 60 days
- Pay reviews every 6 months after that
- Paid twice a month via Payoneer or Wise
- 60-day probation period, with a formal review at 90 days

YOU ARE A FIT IF YOU
- Have 1+ years of guest messaging for Airbnb or vacation rentals (hotel front desk or premium customer service also considered)
- Write warm, natural, error-free English and speak it clearly
- Bring a solution, not just a question, when something goes wrong
- Stay calm when a guest is upset
- Have a reliable laptop, fast internet, a backup internet connection and backup power
- Bonus: experience with Hospitable, Guesty, Hostaway or OwnerRez

HOW TO APPLY
1. Apply here on OnlineJobs.ph. Start your message with the words "Sunrise in Florida" so we know you read the whole post.
2. Complete our application form (about 15 minutes): ----------

Applications without the phrase or the form will not be reviewed.

Shortlisted applicants complete a short assessment, three interviews and a paid skills test.

SKILL REQUIREMENT

Airbnb Customer Service Virtual Assistant

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Airbnb Guest Experience Specialist – Full-Time, US Hours (45–50 hrs/week)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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