From The Heart Home Care

Home Care Operations & Scheduling VA

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: TYPE OF WORK

Full Time

: SALARY

$5/Hour

: HOURS PER WEEK

40

: DATE UPDATED

Oct 17, 2026

JOB OVERVIEW

Company: From The Heart Home Care, LLC.
Location: Remote
Schedule: Monday–Friday, 8:30 AM–5:00 PM U.S. Eastern Time
Compensation: Based on experience; please include your expected monthly salary in USD.

We are hiring two Virtual Assistants to support our South Carolina home-care offices. We need organized, dependable people who take ownership, resolve problems, and follow through.

Position 1: Operations VA — Spartanburg Office

Ideal for someone who can work independently, organize office operations, manage competing priorities, and support the supervisor with minimal direction.

You should have strong experience in scheduling, staffing coordination, administration, team leadership, or operations management.

Position 2: Administrative & Scheduling VA — Charleston Office

Ideal for a strong administrator with excellent phone skills and hands-on scheduling experience.

You should be comfortable coordinating caregiver schedules, maintaining accurate records, following up on onboarding, and communicating professionally with caregivers and clients.

Responsibilities

Coordinate caregiver schedules and address uncovered shifts, call-outs, and last-minute changes.

Confirm caregiver availability, client requirements, and assignment eligibility before scheduling.

Follow up with applicants through recruiting and onboarding.

Track missing documents, credential expiration dates, and compliance approval.

Maintain accurate scheduling records, personnel documentation, and follow-up notes.

Handle calls, emails, and messages professionally.

Track outstanding issues, meet deadlines, and verify that problems are resolved.

Keep the supervisor informed of urgent concerns, actions taken, and remaining barriers.

You must follow company approval procedures. An available caregiver cannot be assigned simply because a shift needs coverage.

Qualifications

Relevant experience supporting a U.S. home-care agency, healthcare organization, or staffing operation.

Strong spoken and written English.

Experience handling scheduling conflicts and urgent staffing needs.

Strong organization, documentation, and follow-through.

Ability to work independently while recognizing when supervisor approval is required.

Comfortable handling confidential information.

Experience with AxisCare, WellSky, HHAExchange, or similar systems is a plus.

Leadership or operations management experience is especially valuable for the Spartanburg role.

Technical Requirements

Reliable computer capable of running Zoom, browser-based scheduling systems, and office applications.

Stable internet connection and a working backup connection.

Backup power arrangements.

Clear headset, webcam, and quiet workspace.

Availability for the full U.S. Eastern Time schedule, including seasonal daylight-saving changes.

How to Apply

Use the subject line: Home Care VA — [Your Name] — [Spartanburg / Charleston / Either]

Please include:

Your updated résumé.

A brief summary of your home-care, healthcare administration, or scheduling experience.

The scheduling and documentation systems you have used.

Your expected monthly compensation in USD.

Your earliest available start date.

Your availability for the posted schedule and any current work commitments.

Your computer specifications, internet speed, and backup internet/power arrangements.

A short answer to this scenario:

A caregiver calls out one hour before a client’s shift. Another caregiver is available, but their onboarding documents are incomplete. What specific steps would you take to address the situation and verify that the client receives coverage?

Shortlisted applicants will be invited to a Zoom interview and a practical operations discussion.

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From The Heart Home Care

Home Care Operations & Scheduling VA

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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