US Home Care Cash Poster

PLEASE READ AND WE WILL ACCEPT APPLICATIONS FROM QUALIFIED / EXPERIENCED APPLICANTS ONLY.

Home Care Cash Poster

I. POSITION SUMMARY

Under the direction of the Cash Posting Lead, the Home Care Cash Poster provides centralized cash posting support for home care operations and affiliated agencies.

This role is responsible for reviewing incoming home care deposits and remittance documentation, accurately posting payments and adjustments, reconciling assigned cash logs, identifying and monitoring variances, processing cash-related support tickets, and supporting month-end close activities.

The Home Care Cash Poster works collaboratively with agency representatives and Revenue Cycle partners to obtain missing documentation, resolve routine posting issues, and ensure that home care cash is posted accurately and within established timelines.

The position is responsible for addressing routine cash posting matters and escalating complex or unresolved issues to the Cash Posting Lead as appropriate.

II. ESSENTIAL RESPONSIBILITIES AND DUTIES

Responsibilities include, but are not limited to, the following:

Review assigned home care cash logs daily, reconcile activity, and maintain accurate supporting notes and documentation.

Review incoming home care deposits and remittance documentation and accurately post supported payments and adjustments to the appropriate client, payer, invoice, or account.

Post payments or identify variances within established cash posting timelines and communicate anticipated delays when required documentation is unavailable.

Research home care deposits that lack remittance information or other required documentation and coordinate with agency billers, collectors, leaders, and Revenue Cycle partners to obtain the necessary information.

Identify, document, monitor, and follow up on unapplied home care cash, timing variances, transfers, and other posting exceptions.

Review and process zero-pay remittances and maintain related tracking when offsetting remittances are required before posting.

Process assigned cash posting support tickets, including new deposits, missing payments, posting errors, zero-pay remittances, and missing deposit documentation.

Support month-end closing activities by reconciling and closing assigned cash logs and completing related cash posting responsibilities.

Prepare and maintain cash posting metrics, records, and reports, including days-to-post and manual-versus-electronic posting activity, as assigned.

Communicate clearly and professionally with billers, collectors, agency leaders, Revenue Cycle partners, and other stakeholders regarding cash-related questions and outstanding documentation.

Maintain accurate records and safeguard confidential financial, payer, client, and organizational information.

Follow established cash posting procedures, internal controls, segregation-of-duties requirements, audit standards, and recordkeeping expectations.

Support the implementation and ongoing use of cash posting, electronic remittance, ticketing, reporting, reconciliation, and billing systems, including WellSky Personal Care or comparable platforms.

Perform other related duties as assigned.

The responsibilities listed above represent the primary duties associated with this position and are not intended to be an exhaustive list. Additional job-related tasks may be assigned based on operational and business requirements.

III. QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent required. An associate degree in Accounting, Finance, Business Administration, Healthcare Administration, or a related field is preferred.

At least one year of experience in cash posting, accounts receivable, medical billing, home care or healthcare revenue cycle, banking operations, accounting, or a comparable financial support role is preferred.

Experience reviewing payer and private-pay remittance documentation, posting payments and adjustments, and reconciling financial transactions is preferred.

Previous experience supporting multi-location home care operations, home-based care, healthcare organizations, or centralized service operations is an advantage.

Working knowledge of accounts receivable, payment posting, reconciliation, internal controls, and basic accounting principles.

Experience using WellSky Personal Care or comparable home care billing, electronic medical record, revenue cycle, payment processing, electronic remittance, or ticketing systems is preferred.

Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Teams.

IV. PREFERRED KNOWLEDGE AND SKILLS

Strong organizational, communication, and follow-through skills.

Ability to manage multiple priorities, meet deadlines, and maintain confidentiality.

Excellent attention to detail, numerical accuracy, analytical thinking, and problem-solving abilities.

Ability to identify discrepancies, investigate payment variances, and resolve routine reconciliation issues.

Strong written and verbal communication skills.

Ability to work independently in a remote environment while collaborating effectively with operational teams and Revenue Cycle partners.

Ability to follow established processes, maintain accurate documentation, and consistently meet productivity and quality expectations.

V. PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

This position is primarily performed in a remote work environment and may require occasional travel to operational locations or company meetings based on business needs.

Requires frequent use of a computer, keyboard, telephone, and other standard office equipment.

May require prolonged periods of sitting and working at a computer.

Must be able to communicate effectively through written, verbal, and electronic channels.

Depending on business requirements, occasional travel may require reliable transportation and a valid driver's license.

May occasionally require lifting or carrying items weighing up to twenty (20) pounds.