Customer Support Manager — E-commerce

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: TYPE OF WORK

Part Time

: SALARY

$300–$500 per month

: HOURS PER WEEK

20

: DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

We are a growing men's apparel e-commerce brand looking for a Customer Support Manager to take ownership of our customer experience and lead our support team.

We need someone who can manage daily support operations, guide the team, maintain response quality, and proactively improve the way we handle customer concerns.

Responsibilities

- Handle at least 10 customer support tickets per day.
- Lead, coach, and support the customer service team.
- Ensure customers receive fast, helpful, and on-brand responses.
- Monitor customer concerns and identify recurring issues.
- Find proactive solutions to prevent repeated customer problems.
- Maintain and update Re:amaze macros, FAQs, and workflows.
- Help improve customer satisfaction and the overall support process.
- Keep daily support operations organized and running smoothly.

Requirements

- Previous experience leading or managing a customer support team.
- Hands-on experience with Re:amaze is required.
- Previous experience in e-commerce customer support.
- Excellent written communication skills.
- Strong problem-solving and organizational skills.
- Customer-first mindset and ability to respond quickly.
- Proactive, self-driven, and comfortable working independently.
- Available to start immediately.
- Comfortable with flexible working hours, a six-day workweek, and occasional Sunday work.

Schedule and Compensation

Monthly Salary: $300–$500, depending on experience.
Location: Remote.
Working Days: Monday to Saturday, occasionally Sunday.
Hours: Flexible.
Start Date: Immediately.

How to Apply

Please send a Loom video under 1 minute explaining why you are a good fit for this role.

In your video, briefly introduce yourself, highlight your customer support management experience, and explain your experience using Re:amaze in an e-commerce setting.

Application requirement: Applications without a Loom video will be automatically rejected.

We review applications daily, so qualified candidates are encouraged to apply as soon as possible.

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Job Post	Reporter	Rank	Reason	Date

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Customer Support Manager — E-commerce

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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