Pool service Customer service

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TYPE OF WORK

Full Time

SALARY

DOE

HOURS PER WEEK

TBD

DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

Experienced Pool Service VA Needed, Customer Service & Dispatch (High-Level Role)

We are not looking for a typical VA.

We are ONLY looking for someone who already understands how a pool service company operates.

If you do not have direct experience working with a pool service company, this role is not a fit.

About Us

We are Palmway Pools, a premium pool service company servicing residential homes and Airbnb properties.

Our clients rely on us to keep their pools in perfect condition, especially when guests are involved.

This is a high-responsibility environment where communication, urgency, and accuracy matter every day.


What You’ll Be Doing

You will act as the operational bridge between customers and field technicians.

This is not basic support, this is real operations.

* Answer inbound calls and messages from customers
* Dispatch and route technicians efficiently
* Handle scheduling, rescheduling, and urgent pool issues
* Communicate clearly with both customers and techs
* Track service jobs, repairs, and follow-ups
* Ensure nothing falls through the cracks
* Follow up with customers after service
* Document everything accurately



Required Experience (Non-Negotiable)

You MUST have experience working with a pool service company.

This includes understanding:

* Weekly pool service workflows
* Pool chemistry basics (chlorine, pH, algae, etc.)
* Common pool issues and how they are handled
* Equipment basics (pumps, filters, salt systems)
* How dispatching works in a pool service business

If you do not have this experience, please do not apply.



Tools You’ll Be Using

* WhatsApp
* Slack
* Go High Level (GHL)

What We’re Looking For

We are looking for someone sharp and experienced.

* Excellent English, both written and spoken
* Proven experience in pool service operations or support
* Strong attention to detail, you catch what others miss
* Fast thinker, able to make decisions under pressure
* Highly organized and proactive
* Calm, confident, and professional with customers
* Reliable and responsive, we move fast



This Role Is NOT For You If

* You need constant supervision
* You miss details or forget tasks
* You respond slowly
* You have no pool service experience
* You struggle with handling multiple things at once


This Role IS For You If

* You already understand how a pool service company runs
* You take ownership and solve problems without being told
* You like fast-paced environments
* You want long-term growth with a serious company
* You care about doing things right the first time


Growth Opportunity

This is a performance-based role.

If you perform at a high level, there will be opportunities for increased pay and more responsibility.

We reward speed, reliability, and accuracy.


How to Apply

To apply, send:

1. A short introduction
2. Details of your experience working with a pool service company
3. A 30 to 60 second voice recording explaining why you are a good fit
4. The word **Palmway** at the top of your application


If you already know how this industry works and can operate at a high level, we want to hear from you

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