Full-Time General Manager / Head of Operations | UK Financial Firm

A growing Europe-based financial firm is looking for a highly experienced Full-Time General Manager / Head of Operations to work directly with the CEO and take responsibility for the day-to-day running of the business.

THIS IS A SENIOR MANAGEMENT POSITION.

This is NOT a Virtual Assistant role.
This is NOT an Executive Assistant role.
This is NOT an entry-level management role.

We are looking for someone who has already managed employees, business operations, KPIs, sales performance, company processes and daily operational activity.

The successful candidate will be responsible for ensuring the company operates efficiently every day without the CEO having to personally manage every employee, chase routine tasks or solve every operational problem.

You must be confident making decisions, managing staff, solving problems, improving systems, monitoring performance and holding employees accountable.

The CEO will remain responsible for overall strategy and major business decisions.

YOU will be responsible for making sure the business runs properly.


SALARY:

£5GBP-£7GBP per hour

Salary will depend on experience and proven ability.


WORKING HOURS:

Monday to Friday

9:00 AM – 5:00 PM UK TIME

40 HOURS PER WEEK

FULL-TIME ONLY

You must be available and responsive throughout working hours.

You must be able to START WITHIN THE NEXT 7 DAYS.


MAIN RESPONSIBILITIES:


DAILY BUSINESS OPERATIONS:

- Take responsibility for the day-to-day running of the company
- Manage daily and weekly operational priorities
- Ensure employees complete their responsibilities
- Monitor deadlines and outstanding tasks
- Identify operational problems and resolve them quickly
- Build and improve company systems
- Create and maintain Standard Operating Procedures (SOPs)
- Make routine operational decisions independently
- Ensure the company remains organised, productive and accountable
- Reduce unnecessary CEO involvement in routine operational matters


STAFF MANAGEMENT:

- Directly manage company employees
- Assign responsibilities and priorities
- Monitor staff performance
- Follow up incomplete work
- Hold employees accountable for targets and deadlines
- Conduct staff meetings
- Monitor attendance and productivity
- Address performance issues
- Support recruitment and onboarding
- Assist with disciplinary and performance-management processes where required
- Identify when additional employees are required
- Ensure every employee understands their responsibilities


KPI & PERFORMANCE MANAGEMENT:

- Create clear KPIs for employees
- Monitor daily, weekly and monthly performance
- Identify underperformance quickly
- Implement performance improvement plans
- Review staff productivity
- Prepare management reports
- Track results against targets
- Ensure employees are producing measurable results rather than simply appearing busy


SALES OPERATIONS:

- Oversee the B2B sales function
- Monitor sales activity and performance
- Review CRM activity
- Monitor sales follow-ups
- Ensure opportunities are being progressed
- Review the sales pipeline
- Track meetings, opportunities, conversions and signed clients
- Hold sales employees accountable for results
- Identify problems affecting sales performance
- Work with the sales team to improve results


LEAD GENERATION OVERSIGHT:

- Manage the lead generation / research employee
- Ensure lead information is accurate
- Monitor lead quantity and quality
- Ensure decision-maker information is properly researched
- Prevent duplicate, poor-quality or fabricated data entering the CRM
- Ensure the sales team has sufficient quality prospects to contact


CRM MANAGEMENT:

- Ensure CRM records are accurate and updated
- Monitor lead and client stages
- Check employee CRM activity
- Ensure calls, emails, follow-ups and next actions are recorded
- Ensure opportunities are not forgotten
- Maintain consistent CRM standards across the business


CLIENT & CASE OPERATIONS:

- Oversee new client onboarding
- Ensure client information and documents are properly recorded
- Monitor active client matters
- Ensure client communication is professional and timely
- Oversee the operational handover from sales to service delivery
- Monitor case progress
- Ensure important issues are escalated appropriately


FINANCIAL & BUSINESS ADMINISTRATION:

- Monitor operational expenses and subscriptions
- Review basic company financial reports
- Work with bookkeeping/accounting support when required
- Monitor invoices and payment administration
- Maintain accurate operational and financial records
- Identify unnecessary business costs
- Provide the CEO with clear company performance summaries


CEO REPORTING:

You will report directly to the CEO.

The CEO should NOT need to spend every day asking:

What is each employee doing?
Has this task been completed?
Why has this client not been followed up?
Why has the CRM not been updated?
Why are targets being missed?
Who is responsible for this problem?

You will be expected to know the answers.

You will provide a clear weekly management report covering:

- Staff performance
- Sales performance
- Lead generation
- Client activity
- KPIs
- Operational problems
- Outstanding priorities
- Decisions requiring CEO approval


MANDATORY REQUIREMENTS:

- MINIMUM 5 YEARS' PROVEN SENIOR MANAGEMENT / OPERATIONS EXPERIENCE
- COMPLETED BACHELOR'S DEGREE OR HIGHER – REQUIRED
- Previous experience as a General Manager, Operations Manager, Head of Operations, COO, Business Manager or directly comparable senior position
- Proven experience managing multiple employees
- Proven experience managing KPIs
- Proven experience holding employees accountable for performance
- Proven experience managing daily business operations
- Experience creating and improving SOPs
- Experience with CRM systems
- Experience overseeing sales or business development
- Experience preparing management reports
- Strong understanding of business operations
- Strong leadership ability
- Strong problem-solving ability
- Excellent written English
- Excellent spoken English
- Excellent organisation
- Strong professional judgement
- Ability to make decisions independently
- Ability to manage multiple priorities
- Ability to work without constant supervision
- High level of confidentiality
- Verifiable employment history
- Professional references


PREFERRED EXPERIENCE:

Experience within any of the following would be advantageous:

- Financial services
- B2B services
- Commercial collections
- Credit control
- Accounts receivable
- Sales operations
- Business development
- Construction-related businesses
- Professional services
- Remote team management
- UK companies or UK clients


THIS ROLE IS NOT SUITABLE FOR SOMEONE WHO:

- Has less than 5 years relevant management experience
- Has never managed employees
- Has only worked as a Virtual Assistant
- Has only worked as an Executive Assistant
- Has never managed KPIs
- Is looking for their first management position
- Avoids difficult conversations with employees
- Cannot make decisions independently
- Requires constant instructions from the CEO
- Cannot manage multiple business functions
- Has no experience improving business processes


IMPORTANT:

THIS IS A SENIOR MANAGEMENT POSITION.

We are NOT looking for someone to learn how to become a manager.

We are looking for someone who already knows how to manage employees and RUN DAILY BUSINESS OPERATIONS.

You will receive training on our specific company, services, systems and internal processes.

We will NOT train you in basic management, leadership or operations.

Previous employment, job titles, degree, responsibilities and references may be verified.

Please DO NOT apply with false, exaggerated or unverifiable experience.

False or materially misleading information may result in rejection of your application and may be reported to OnlineJobs.ph where appropriate.


HOW TO APPLY:

⚠️ MINIMUM 30 APPLY POINTS REQUIRED

⚠️ APPLICATION CODE REQUIRED:

COO30-UKOPS26

You MUST place this code at the VERY TOP of your application:

COO30-UKOPS26

Applications using fewer than 30 Apply Points will NOT be considered.

Applications without the correct application code will NOT be considered.


PLEASE ANSWER ALL QUESTIONS:


QUESTION 1:

How many years have you worked in senior management or operations positions?


QUESTION 2:

What is your CURRENT job?

By CURRENT, we mean the job you are working in RIGHT NOW today.

Please provide:

- Job title
- Industry
- Date started
- Full-time / part-time / freelance
- Working days
- Exact working hours


QUESTION 3:

What is the highest-level management position you have held and how long did you remain in that position?


QUESTION 4:

How many employees did you personally manage in your most recent management position?


QUESTION 5:

What KPIs were you personally responsible for monitoring?


QUESTION 6:

Give one specific example of an underperforming employee you managed.

Explain:

- What the problem was
- What YOU personally did
- What the final result was


QUESTION 7:

Give one specific example of a business process or SOP you personally created or improved.

Explain:

- What was wrong before
- What you changed
- What measurable result was achieved


QUESTION 8:

Describe your experience managing sales staff or overseeing a sales department.

Include any sales targets, conversion figures, revenue targets or KPIs you monitored.


QUESTION 9:

Which CRM, project-management, finance and business-management systems have you used?


QUESTION 10:

Give one example of an important business problem you solved independently without waiting for the CEO or business owner to tell you what to do.


QUESTION 11:

What Bachelor's Degree or higher qualification do you hold?

Please provide:

- Degree
- University
- Year graduated


QUESTION 12:

If you joined a company where the CEO was involved in too many daily operational tasks, what would you do during your FIRST 30 DAYS to reduce the CEO's involvement while maintaining control of the business?


QUESTION 13:

Are you currently working for any other employer, client or business?

If yes, provide the working days and hours for EACH commitment.


QUESTION 14:

Are you available Monday to Friday, 9:00 AM – 5:00 PM UK time, 40 hours per week, without conflict with another job?


QUESTION 15:

Can you start within the next 7 days?


QUESTION 16:

Please provide your WhatsApp number including country code.


FINAL WARNING:

You must:

- Use at least 30 Apply Points
- Include code COO30-UKOPS26
- Answer ALL 16 questions
- Hold a completed Bachelor's Degree or higher
- Have at least 5 years relevant senior management / operations experience
- Be available full-time Monday to Friday, 9:00 AM – 5:00 PM UK time
- Be able to start within 7 days

Incomplete applications will NOT progress.

Applicants who do not meet the mandatory requirements will not be invited to interview.