ENTRY-LEVEL TIER 1 APPLICATION SUPPORT SPECIALIST (FRESH GRADUATES ONLY)

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: TYPE OF WORK

Full Time

: SALARY

PHP 40,000 - PHP 45,000

: HOURS PER WEEK

40

: DATE UPDATED

Oct 16, 2026

JOB OVERVIEW

WE ARE HIRING: ENTRY-LEVEL TIER 1 APPLICATION SUPPORT SPECIALIST (FRESH GRADUATES ONLY)

QUALIFICATION CHECK: ONLY APPLY IF YOU ARE A FRESH GRADUATE WITH A DEGREE IN IT / COMPUTER SCIENCE / SOFTWARE ENGINEERING / INFORMATION SYSTEMS AND HAVE HANDS-ON CSS & HTML SKILLS.

Ready to turn your degree into real-world SaaS experience? We are looking for an ambitious fresh graduate to join our technical support team, handling real-time customer support inquiries and resolving user requests. No script-reading or generic call-center work here—you will take the time to understand each client's unique store setup, answer technical support tickets, and troubleshoot real front-end challenges from day one.

WHAT YOU WILL BE DOING

-Answer & Resolve Support Tickets: Monitor, respond to, and resolve inbound technical support inquiries and ticket requests in real time.

-Investigate & Debug: Inspect Shopify store setups, dive into HTML/CSS code, and fix front-end issues to provide personalized, insightful answers.

-Manage Software Bugs: Open, track, and escalate complex technical support tickets and edge cases in Jira.

-Collaborate Directly: Partner with our core product, QA, and engineering teams to resolve recurring client ticket issues.

-Provide Strategic Value: Share Conversion Rate Optimization (CRO) best practices with merchants while addressing their support inquiries.

WHAT WE ARE LOOKING FOR

Education: Bachelor’s degree in IT, Computer Science, Software Engineering, Information Systems, or a related technical discipline (Fresh Graduates ONLY) – MUST

Technical: Ability to read, write, and edit HTML & CSS (academic, coursework, or capstone projects count!) – MUST

English: High-level verbal and written English to clearly answer technical questions for clients – MUST

Setup: Stable internet (100+ Mbps) and quiet home workspace – MUST

Availability: Flexible for rotating shifts, weekends, and on-call coverage – MUST

Bonus Points: Basic exposure to JavaScript, Shopify, ticketing systems (Jira, HubSpot), or CRO principles – ADVANTAGE

PERKS & BENEFITS FOR YOUR CAREER START

Above-market base salary designed to launch your technical career.

100% Fully Remote with zero commute time.

Direct Growth Path: Real opportunities to advance into specialist or leadership roles as you grow with us.

AI-Native Toolkit: Hands-on experience with modern AI workflows built into your daily tasks.

READY TO START YOUR TECH CAREER?

Send your message with the exact subject line: FRESH GRAD

Include:

A link to your updated resume

A brief description of a personal, academic, or capstone project where you personally wrote or edited HTML/CSS"

SKILL REQUIREMENT

Technical Support CSS HTML

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ENTRY-LEVEL TIER 1 APPLICATION SUPPORT SPECIALIST (FRESH GRADUATES ONLY)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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