Executive Virtual Assistant / Operations Coordinator

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: TYPE OF WORK

Full Time

: SALARY

6

: HOURS PER WEEK

40

: DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

Executive Virtual Assistant / Operations Coordinator
Customer Service, Order Management & Digital Support

Remote | Full-Time | Long-Term
USD $6–$8 per hour, depending on experience and demonstrated skills
Availability during New York business hours required

ABOUT NOURISH BY AYELA

Nourish by Ayela is a growing New York–based kosher meal company providing prepared meals for individuals and families, including customers with special dietary needs.

We are looking for an organized, resourceful and dependable Virtual Assistant to work directly with the owner, support our customers and take ownership of daily administrative and operational tasks.

The right person communicates clearly, follows through, solves routine problems and knows when to ask for guidance.

YOUR RESPONSIBILITIES

• Answer customer calls and respond professionally to messages and emails.
• Help customers place orders and accurately record meal selections, quantities, delivery details and special requests.
• Track deliveries, communicate updates and follow up on delays or missing items.
• Handle routine customer concerns within company guidelines and escalate issues that require approval.
• Maintain organized customer records, order notes, task lists and follow-ups.
• Coordinate information between the owner, kitchen team and delivery providers.
• Use AI tools to draft messages, organize information and improve everyday workflows, while checking accuracy.
• Assist with basic social media tasks, including scheduling prepared content and responding to inquiries.
• Help document procedures and suggest practical improvements.
• Send a brief daily update covering completed work, outstanding issues and priorities.

Customer service and daily operations are the main priorities. Social media and other administrative tasks will be handled around customer needs.

REQUIRED SKILLS

• Excellent spoken and written English, including confidence handling live customer calls.
• Previous experience in customer service, virtual assistance or administrative support.
• Strong organization, attention to detail and consistent follow-through.
• Good working knowledge of Gmail, Google Docs, Google Sheets and Google Drive.
• Practical experience using ChatGPT or similar AI tools.
• Familiarity with Instagram, Facebook and basic content scheduling.
• The ability to learn new systems and follow written or recorded instructions.
• Good judgment, initiative and a calm, professional approach to customer concerns.
• A reliable computer, stable internet connection, headset and quiet workspace.

Experience supporting a food, hospitality, delivery or e-commerce business is a plus. Training will be provided on our ordering system, phone platform and company procedures.

SCHEDULE & COMMITMENT

This is a long-term, full-time position of 40 hours per week.

We will begin with a two-week paid onboarding and trial period of 30 hours per week, at the agreed hourly rate. This includes training and practical work.

Following a successful trial and mutual agreement, the schedule will increase to 40 hours per week starting in week three.

The exact schedule will be agreed before starting and will follow New York local time, including seasonal daylight-saving changes.

During scheduled working hours, you must:

• Be available for customer calls, messages and team communication, apart from agreed breaks.
• Dedicate those hours to Nourish by Ayela, without overlapping work for other clients or employers.
• Use TimeProof for work-time tracking and work screenshots.
• Communicate promptly about any interruption affecting your availability.

Please disclose any existing work commitments that could affect this schedule. We value consistent availability and dependable results.

COMPENSATION

USD $6–$8 per hour, depending on relevant experience and demonstrated skills.

All onboarding and training hours are paid at the agreed rate.

HOW TO APPLY

Please apply through this platform and include:

1. Your resume and a short introduction describing your relevant experience.
2. A 60–90 second recording in your own voice introducing yourself and describing a customer issue you handled.
3. Your available working hours in New York time, earliest start date and requested hourly rate.
4. Confirmation that you can work 30 hours per week for the first two weeks and 40 hours per week afterward.
5. The AI and digital tools you use, with one practical example.
6. A brief response to this scenario:

“A customer says two meals are missing from their delivery. What would you check, how would you respond and when would you involve the owner?”

Please begin your application with “Nourish Operations.”

Shortlisted applicants will be invited to a live voice interview and a discussion of their approach to practical work scenarios.

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Executive Virtual Assistant / Operations Coordinator

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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