Customer Support & After-Sales Assistant (Mandarin Preferred)

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: TYPE OF WORK

Full Time

: SALARY

PHP 28,000–35,000

: HOURS PER WEEK

40

: DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

WE ARE HIRING!

Customer Support & After-Sales Assistant (Mandarin Preferred)

100% Remote | Work From Home – Philippines

Company: MicromallNZ Ltd
Job Location: Philippines (Fully Remote)
Employment Type: Full-Time
Monthly Salary: PHP 28,000–35,000 (Gross), depending on experience and qualifications
Working Days: Monday to Friday
Working Hours: Starting at 7:00 AM Philippine Time (8-hour work schedule, including a 1-hour break, subject to final agreement)

About Our Company

MicromallNZ Ltd is a well-established renewable energy and technology company based in Auckland, New Zealand.

Founded in 2007, we specialise in the distribution, supply, installation and after-sales support of lithium batteries, solar inverters, solar energy systems and related electrical products.

We are an authorised Deye distributor and service centre, supporting customers, installers and businesses throughout New Zealand and the Pacific region.

As our business continues to grow, we are looking for a reliable, organised and detail-oriented Customer Support & After-Sales Assistant based in the Philippines to join our team.

This position focuses primarily on written customer communication, after-sales coordination and administrative support, with some basic technical assistance.

Professional engineering qualifications are not required. We provide product knowledge and technical training.

Key Responsibilities

1. Customer Service & Email Communication

* Respond to customer enquiries mainly through email and WhatsApp.
* Write clear, polite and professional English responses.
* Answer questions about products, orders, delivery and after-sales services.
* Provide customers with product information, instructions and updates.
* Handle occasional phone calls when necessary.
* Maintain professional and friendly communication with customers in New Zealand and Australia.
*Mandarin Chinese communication skills would be an advantage, but are not required.

2. After-Sales Service & Warranty Coordination

* Handle customer after-sales enquiries, warranty claims and product returns.
* Assist customers with warranty procedures and required documentation.
* Follow up on complaints, service requests and outstanding issues.
* Coordinate with our New Zealand team, technicians and suppliers.
* Arrange and monitor replacement parts, product returns and repair requests.
* Keep customers regularly informed about the progress of their cases.
* Maintain accurate records of customer communication and service history.
* Proactively follow up on unresolved issues until they are completed.

3. Basic Product & Technical Support

* Assist customers with basic questions about 12V and 24V lithium batteries, battery chargers and small solar power systems.
* Help customers understand basic product settings and operating instructions.
* Provide simple troubleshooting guidance using product manuals and company procedures.
* Collect photos, error messages and relevant information for technical assessment.
* Assist with basic questions about solar inverters and battery systems.
* Refer complicated technical issues to our experienced technical team.

Basic electrical or electronics knowledge is preferred, but advanced technical expertise is not required.

Full product and technical training will be provided.

4. Administrative & Documentation Support

* Prepare and respond to English business emails.
* Complete customer forms, warranty paperwork and service documents.
* Send forms, instructions and documents to customers.
* Follow up on outstanding invoices and send polite payment reminders.
* Assist with order-related documentation and routine administrative tasks.
* Maintain organised customer records and follow-up lists.
* Assist the New Zealand team with general office support when required.

Qualifications & Requirements

Essential Requirements

* Good written English communication skills.
* Ability to write clear, professional and polite customer emails.
* Good computer skills, including email, Microsoft Office or Google Workspace.
* Strong attention to detail and organisational skills.
* Ability to manage multiple customer enquiries and follow-up tasks.
* Responsible, reliable, patient and willing to learn.
* Able to work independently and communicate effectively with a remote team.
* Reliable internet connection and a suitable home working environment.

Preferred Qualifications

* 1–2 years of experience in customer service, email support, after-sales service or office administration.
* Experience handling customer complaints, warranty claims or product returns.
* Basic knowledge of electronics, electrical products, batteries or solar equipment.
* Experience in e-commerce, product distribution or technical customer support.
* Experience communicating with customers from Australia, New Zealand or other English-speaking countries.

Fresh graduates with excellent written English skills and a strong willingness to learn are also welcome to apply.

Training Provided

We will provide training covering:

* Micromall product information.
* Basic 12V and 24V lithium battery knowledge.
* Basic small solar system configurations and settings.
* Common customer enquiries and simple troubleshooting procedures.
* Warranty and after-sales service processes.
* Professional customer email communication.
* Customer follow-up procedures and internal documentation.
* Use of our support and communication systems.

What We Offer

* Monthly salary of PHP 30,000–40,000, depending on experience and performance in the recruitment assessment.
* 100% remote working arrangement.
* Full-time opportunity with an established New Zealand company.
* Product and technical training.
* Long-term career development opportunities.
* Supportive international working environment.
* Opportunity to gain experience in renewable energy and battery technology.
* Statutory benefits where applicable under the employment arrangement and relevant laws.

How to Apply

Please submit:

1. Your updated CV/resume in English.
2. A brief introduction about your previous customer service or administrative experience.
3. A short sample of a professional customer service email written in English.
4. Your expected monthly salary in PHP.
5. Your earliest available starting date.

Email Subject: Application – Customer Support & After-Sales Assistant

Company: MicromallNZ Ltd
Website: ----------
Location: Auckland, New Zealand

We are looking for someone who is responsible, organised, communicates well in English and takes ownership of customer issues.

If you enjoy helping customers, solving everyday problems and learning about new technology, we would love to hear from you!

SKILL REQUIREMENT

Customer Support Email Support Administrative Support

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Customer Support & After-Sales Assistant (Mandarin Preferred)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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