Luxury Transportation Reservation Specialist – (Full-Time)

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: TYPE OF WORK

Full Time

: SALARY

3-4/hr

: HOURS PER WEEK

40

: DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

Luxury Transportation Reservation Specialist – Remote (Full-Time)

Location:*Remote – Philippines
Employment Type: Full-Time
Schedule: 40-50 Hours Per Week | US Eastern Time
Starting Pay: $3–$4 USD Per Hour (DOE – Depending on Experience)

About the Position

We are an established, US-based luxury ground transportation company with over 25 years of experience providing airport transfers, corporate transportation, executive chauffeur services, weddings, special events, and group transportation.

We are seeking a professional, dependable, and detail-oriented Reservation Specialist to join our growing team.

This is a long-term opportunity for someone with excellent English communication skills, strong customer service experience, and the ability to manage reservations accurately in a fast-paced environment.

Key Responsibilities

Reservations & Customer Service
- Answer incoming customer calls professionally and confidently.
- Respond promptly to emails, messages, and reservation inquiries.
- Provide accurate quotes and recommend appropriate vehicle options.
- Create, modify, confirm, and cancel reservations.
- Follow up with potential customers to convert inquiries into confirmed bookings.
- Handle customer concerns and provide exceptional service.

Reservation Management & Dispatch Coordination
- Enter and manage reservations using booking and dispatch software.
- Verify pickup and drop-off locations, dates, times, flight information, and passenger details.
- Monitor airport arrivals and coordinate necessary reservation updates.
- Communicate with dispatchers and chauffeurs regarding changes or special requests.
- Maintain accurate customer records and booking information.

Attention to detail is essential. A single incorrect pickup time or location can significantly impact the customer's experience.

When describing your previous work experience in your application, briefly explain how you would handle a situation where a customer's flight into JFK was delayed by three hours and a chauffeur had already been assigned.

Sales & Customer Experience
- Follow up on pending quotes and unconfirmed reservations.
- Recommend upgrades and additional services when appropriate.
- Help increase booking conversion rates.
- Resolve customer issues calmly and professionally.

Required Qualifications

- Excellent spoken and written English.
- Prior experience in phone-based customer service, reservations, or a call center.
- Strong attention to detail and organizational skills.
- Professional telephone etiquette.
- Ability to multitask in a fast-paced environment.
- Strong computer skills and willingness to learn new software.
- Dependable attendance and punctuality.
- Ability to work independently with minimal supervision.
- Availability to work US Eastern Time shifts.
- Reliable high-speed internet, a quiet workspace, and a quality headset.

We highly value employees who pay attention to instructions and take ownership of their responsibilities. When explaining why you would be a good fit for this position, naturally include the phrase **"precision matters"** in your response.

Preferred Qualifications

- Experience working with US-based businesses and customers.
- Previous experience in luxury transportation, limousine, travel, or hospitality reservations.
- Familiarity with Limo Anywhere or similar reservation and dispatch systems.
- Knowledge of New York City, Long Island, and major surrounding airports.
- Experience with reservation sales, follow-ups, and customer retention.
- Ability to remain calm and professional during high-volume periods.

Transportation experience is preferred but not mandatory for candidates with strong reservation and communication skills.

Understanding airport transportation is important for this role. In your application, identify which airport code represents Newark Liberty International Airport: JFK, LGA, EWR, or ISP.

What We Offer

- Starting pay of $3–$4 USD per hour, depending on experience.
- Full-time employment with a consistent 40-hour workweek.
- Long-term employment opportunities.
- Paid training.
- Supportive team environment.
- Opportunities for growth based on performance and reliability.

How to Apply

Please submit the following:

1. Updated resume highlighting relevant work experience.
2. A 60–90-second voice recording introducing yourself and describing your previous customer service experience.
3. Brief description of your experience handling phone calls and reservations.
4. Details of any prior experience working with US customers.
5. Your internet speed and home office equipment.
6. Your expected hourly pay within our advertised range.
7. Your earliest available start date.

Please write your application in your own words. Generic or incomplete applications may not be considered.

We are looking for a dependable, motivated professional who wants to build a long-term career with our company.

SKILL REQUIREMENT

Account Acquisition Client Relationship Management Customer Relationship Management

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Luxury Transportation Reservation Specialist – (Full-Time)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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