Processing Support Specialist

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: TYPE OF WORK

Full Time

: SALARY

25000

: HOURS PER WEEK

33

: DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

Processing Support Specialist
Reports to: Senior Manager of Client Engagement

About the Role

We manage the process of changing customer plans and handling urgent projects that require plan and feature changes with firm client deadlines. We build and maintain deep knowledge of the carrier portals, along with the plans, features, and discounts each carrier offers. Our work improves the client experience by delivering a quick turnaround on every internal implementation, so clients see immediate savings without waiting on the carriers.

What We Do

You are expected to:

Analyze audits with team members to determine the voice, text, and data changes needed, and recommend additional improvements.
Process time-sensitive plan and feature changes through the AT&T, Verizon, and/or Sprint Premier Portals.
Represent our services professionally in every interaction.
Download, create, and share live data usage reports with specific team members as needed, and make pool and plan adjustments based on that usage.
Prepare audits, pull equipment reports, and create change sheets for carrier submission.
Provide excellent customer service in every part of the client relationship.
Back up teammates whenever they need support.

What You Bring

Bachelor’s degree preferred.
3+ years of experience in the wireless industry preferred.
Strong negotiation skills, with the ability to follow through on carrier credits.
A strong sense of urgency and attention to detail.
Understanding of Microsoft Office and skilled in Excel.
Demonstrated ability to prioritize multiple tasks to meet deadlines.
Demonstrated ability to work independently and collaborate with other team members.
Strong critical thinking and problem-solving skills.
Self-motivation, the ability to multitask, and close attention to small details.
The ability to communicate effectively over the phone and email.

About Us

Since 1997, we’ve focused on business communications, specializing in wired and wireless voice and data networks, billing services, and nationwide monitoring. From single locations to multi-site, multi-state organizations, our goal is to help customers deploy effective, efficient, and easy-to-use solutions. Business success depends on communication, and that’s our specialty.

Please send your resume to ---------- along with a cover letter indicating how fit you are for this role.

Thank you.

SKILL REQUIREMENT

Technical Support Customer Service Back Office Support

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Processing Support Specialist

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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