Customer Support Specialist (Remote, Philippines)

Please login or register as jobseeker to apply for this job.

: TYPE OF WORK

Full Time

: SALARY

$1600 - $1800 USD

: HOURS PER WEEK

40

: DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

Full-Time | Remote | USD $1,600 - $1,800 per month depending on experience

About Gymflow

Gymflow is a founder-led, bootstrapped SaaS platform built for modern gym and fitness studio owners. We
help automate everything from bookings and payments to member communication, access control and
branded member apps. We're on a mission to make fitness businesses run smoother and grow faster.
We're a small, fully remote team spread across Europe and North America, serving clubs in the US, Canada,
UK and Australia. We're looking for someone who shares our passion for helping small business owners
thrive.

The Role

We're hiring a Customer Support Specialist based in the Philippines to:

• Support our clubs while our North American team is offline
• Solve support tickets with empathy and clarity, getting to the root cause
• Handle key setups like branded app submissions and SMS
• Flag bugs and friction points so the product keeps improving

You'll join a small, focused team where your impact is immediate and visible.

What You'll Be Responsible For

• Customer Support (65%): Handle chat and email tickets via Featurebase, investigate issues in our admin
tools, payment records and logs, and solve them before escalating.
• App & Integration Setups (15%): Submit clubs' branded apps to the App Store and Google Play, set up
SMS via Twilio, and help with card terminals and door access.
• Bug Triage (10%): Reproduce issues on a test account, log them in Linear with clear steps, and follow up
with the club once fixed.
• Documentation & Voice of the Customer (10%): Flag help center gaps, pass feature requests and
trends to the product team, and leave clear handover notes at the end of each shift.

You're a Fit If You Have...

• 2+ years in SaaS customer support
• Excellent written English: clear, friendly and professional
• Strong technical comprehension: you can quickly understand how a system works, find the cause of a
problem and solve it, not just route tickets
• Working knowledge of Featurebase (our main support tool) or similar tools like Zendesk, Intercom,
HubSpot or Notion
• Confidence using AI tools (we use Claude) to investigate and solve tickets faster and improve processes
• A process-oriented mindset: you notice repeat issues and look for ways to document and fix them
• Comfort working independently with written handovers
• A reliable home setup: fast internet, a quiet workspace and backup power
• Based in the Philippines (we hire as long-term contractors)

Nice-to-Haves

• Familiarity with Stripe, Twilio, Linear, Loom, App Store Connect or Google Play Console
• Previous experience in a B2B SaaS startup or the fitness industry
• Examples of how you've used AI to speed up support or automate a workflow

Tools We Use

Featurebase · Linear · Slack · Notion · Loom · Stripe · Twilio · Google Meet · Claude

What Success Looks Like in Your First 6 Months

• You handle tickets independently, with a median first reply within 1 hour during your shift
• 95%+ CSAT across the tickets you handle
• Your replies pass our weekly quality review: accurate, clear and solving the root cause
• The weekend backlog is cleared before our North American team starts the week
• Bugs you log are clear, with steps and visuals to reproduce
• You handle branded app submissions and SMS setups end to end

Location & Compensation

• Remote in the Philippines, working Monday to Friday, 7am to 3pm Manila time
• Your first 12 weeks are hands-on training with our team, and your hours may differ during that time
• USD $1,600 - $1,800 per month depending on experience, paid in USD or equivalent currency
• Long-term independent contractor

How to Apply

Apply here: ---------- tion.site/ ---------- d34db5b332134a09e7bc6b?pvs=105

When the form asks for our keyword, enter "Kettlebell." Applications without it won't be reviewed.

The application takes about 10-15 minutes and asks for:

1 Your CV
2 Your earliest start date
3 A 2-5 minute Loom video introducing yourself and a time you solved a tricky customer problem
4 Your written reply to a short customer question

Shortlisted applicants will be asked to complete a support test task, followed by two interviews. We respond
fast and aim to complete the process within three weeks.

SKILL REQUIREMENT

Chat Support Technical Support Customer Service

SHARE THIS POST

Job Post	Reporter	Rank	Reason	Date

BENCHMARKS

Loading Time: Base Classes	0.0010
Controller Execution Time ( Jobseekers / Job )	0.0147
Total Execution Time	0.0165

GET DATA

No GET data exists

MEMORY USAGE

1,509,248 bytes

POST DATA

No POST data exists

URI STRING

jobseekers/job/Customer-Support-Specialist-Remote-Philippines-1750355

CLASS/METHOD

jobseekers/job

DATABASE: onlinejobs (Jobseekers:$db) QUERIES: 13 (0.0076 seconds) (Hide)

0.0005	`SELECT * FROM exrates WHERE rate_name = 'USD-PHP'`
0.0004	SELECT * FROM `employer_jobs` WHERE `job_id` = 1750355 LIMIT 1
0.0008	SELECT * FROM `employers` WHERE `employer_id` = 1009535 LIMIT 1
0.0009	SELECT COUNT(*) AS `numrows` FROM `t_thread` `t` LEFT JOIN `t_thread_misc` `misc` ON `t`.`id` = `misc`.`thread_id` WHERE `t`.`job_id` = 1750355 AND `misc`.`id` IS NULL
0.0008	SELECT e.business_name, e.logo, e.website, e.rebill_date, e.date_added member_date, hits, DATEDIFF('2026-10-21',ej.date_added) duration_days, DATEDIFF('2026-10-21',e.rebill_date) duration_rebill, ej.*, e.deactivate FROM employers e, employer_jobs ej WHERE e.employer_id = ej.employer_id AND ((e.user_level >= '500' AND ej.date_added <= e.rebill_date) OR e.employer_id = '' OR (ej.date_approved <> '2000-01-01' and DATEDIFF('2026-10-21',ej.date_added) <= 14 )) AND e.deactivate != 1 AND ej.deleted = 0 AND job_id = '1750355'
0.0007	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1750355
0.0007	`UPDATE employer_jobs SET hit_counts = '*Oct-15-2026=2183Oct-16-2026=661Oct-17-2026=278Oct-18-2026=5Oct-20-2026=1*Oct-21-2026=2' WHERE job_id= '1750355'`
0.0006	`UPDATE employer_jobs SET monthly_hits = '***Oct-2026=3130' WHERE job_id= '1750355'`
0.0007	`SELECT date_sent FROM jobseeker_sent_emails WHERE jobseeker_id = '' AND job_id = '1750355' AND status LIKE 'sent%' ORDER BY id DESC`
0.0003	SELECT * FROM `employer_jobs_skills` `ejs` LEFT JOIN `skills_categories` `sc` ON `ejs`.`skill_id` = `sc`.`id` WHERE `job_id` = 1750355
0.0007	SELECT COUNT(*) AS `numrows` FROM `employer_jobs` WHERE `employer_id` = '1009535' AND `date_added` >= '2022-06-08'
0.0003	`select * from teasers`
0.0002	`SELECT * FROM skill_categories WHERE skill_cat_id=''`

HTTP HEADERS (Show)

SESSION DATA (Show)

__ci_last_regenerate	1792550501
last_page	https://v1.stage.onlinejobs.ph/jobseekers/job/Customer-Support-Specialist-Remote-Philippines-1750355
csrf-token	ca8cc0940e232deffb80cf76635d75d8

CONFIG VARIABLES (Show)

base_url	https://v1.stage.onlinejobs.ph
log_threshold	2
enable_profiler
index_page
uri_protocol	PATH_INFO
url_suffix
language	english
charset	UTF-8
enable_hooks	1
subclass_prefix	MY_
composer_autoload	vendor/autoload.php
permitted_uri_chars	a-z 0-9~%.:_\=\-\+\@?\&
enable_query_strings
controller_trigger	c
function_trigger	m
directory_trigger	d
allow_get_array	1
log_path
log_file_extension
log_file_permissions	420
log_date_format	Y-m-d H:i:s
error_views_path
cache_path
cache_query_string
encryption_key	OdBUArjiWg9I7u7bvAwQ7Fu35VB1kzga
sess_driver	files
sess_cookie_name	ci_session
sess_expiration	2678400
sess_save_path
sess_match_ip
sess_time_to_update	300
sess_regenerate_destroy
cookie_prefix
cookie_domain
cookie_path	/
cookie_secure
cookie_httponly
standardize_newlines
global_xss_filtering	1
csrf_protection
csrf_token_name	csrf_test_name
csrf_cookie_name	csrf_cookie_name
csrf_expire	7200
csrf_regenerate	1
csrf_exclude_uris	Array ( )
compress_output
time_reference	local
rewrite_short_tags
proxy_ips
ojadmin	JpjZkQN5A8l@^L
salt	+UFjSAT49tPZLtmU2CIG2FYN7pRhgsWyLHgSyQa6k3I=
queue_enabled
twilio	Array ( [sid] => AC00c0594045c6eef9407e8fff01f3d467 [token] => f0bfc0b73444a077894a43f5f75e6d41 [length] => 6 [from] => +639221200200 [code_expiry_seconds] => 14400 )
maintenance	Array ( [admin] => Array ( [verification] => ) [announcement_bar] => Array ( [show_slow_issue_message] => ) )
trustpilot	Array ( [to_email] => onlinejobs.ph+3d844ebf71@invite.trustpilot.com )
services	Array ( [google_tag_manager] => Array ( [id] => GTM-T5CQMS6P ) [chatgpt] => Array ( [secret] => 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 ) [claude] => Array ( [secret] => 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 ) )
v2_url	https://v2.onlinejobs.ph
replacemyself_secret_key	Kk1WpgTMkc4wBQOqC5rqCssdLhACKrsJeTtO1ywUkT4=
app	Array ( [app] => Array ( [command] => Array ( [map] => Array ( [OnlineJobs\Mailer\Command\SendEmailCommand] => OnlineJobs\Mailer\Handler\SendEmailHandler [OnlineJobs\Mail\Command\SendEmailCommand] => OnlineJobs\Mail\Handler\SendEmailHandler [OnlineJobs\Mail\Command\QueueEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueEmailPendingHandler [OnlineJobs\Mail\Command\QueueJobEmailPendingCommand] => OnlineJobs\Mail\Handler\QueueJobEmailPendingHandler [OnlineJobs\Mail\Command\QueueUnapprovedEmailCommand] => OnlineJobs\Mail\Handler\QueueUnapprovedEmailHandler [OnlineJobs\Mail\Command\ProcessEmailQueueCommand] => OnlineJobs\Mail\Handler\ProcessEmailQueueHandler [OnlineJobs\Mail\Command\PutJobseekerEmailOnHoldCommand] => OnlineJobs\Mail\Handler\PutJobseekerEmailOnHoldHandler [OnlineJobs\Purchase\Command\RealEstateVaCourseCommand] => OnlineJobs\Purchase\Handler\RealEstateVaCourseHandler [OnlineJobs\Test\Command\HelloCommand] => OnlineJobs\Test\Handler\HelloHandler ) [middleware] => Array ( ) ) [providers] => Array ( [0] => OnlineJobs\Bus\BusServiceProvider [1] => OnlineJobs\Database\DbServiceProvider [2] => OnlineJobs\Mailer\MailerServiceProvider [3] => OnlineJobs\Support\SupportServiceProvider [4] => OnlineJobs\Employer\ServiceProvider [5] => OnlineJobs\Jobseeker\ServiceProvider [6] => OnlineJobs\Mail\ServiceProvider [7] => OnlineJobs\Postal\ServiceProvider [8] => OnlineJobs\Queue\ServiceProvider [9] => OnlineJobs\Courier\ServiceProvider [10] => OnlineJobs\Job\ServiceProvider [11] => OnlineJobs\Purchase\ServiceProvider ) ) )
meta	Array ( [facebook] => Array ( [input] => 1 [connect] => 2 [timezone] => 3 [url] => 30 [id] => 31 [photo] => 32 [name] => 33 [email] => 34 [review] => 35 ) [trust] => Array ( [government_id] => 4 [utility_bill] => 5 [selfie_photo] => 6 [profile_picture] => 7 [phone_number] => 8 [facebook] => 9 ) [verify] => Array ( [profile_picture] => 10 [government_id] => 11 [selfie_photo] => 12 [utility_bill] => 13 [address] => 14 [name] => 15 [reviewed] => 16 [government_group] => 28 [address_group] => 29 [mobile] => 38 ) [address] => Array ( [complete] => 17 [room_unit_no] => 20 [house_no] => 21 [street] => 22 [subdivision] => 23 [barangay] => 24 [city] => 25 [province] => 26 [postcode] => 27 ) [reviewed] => Array ( [similar_names] => 1 ) [name] => 18 [phone] => 19 [sms_verification_code] => 36 [resend_verification_code] => 37 [address_read] => 39 [first_name] => 100 [middle_name] => 101 [last_name] => 102 [edit] => Array ( [government_id_group] => 40 [address_group] => 41 [mobile_group] => 42 ) [salary_re_entry] => 103 [id_proof_recalibrate] => 104 [email] => 44 [mobile_verification_type] => 45 )
honeypot	Array ( [name_field] => my_name [enabled] => 1 )

HTTP_ACCEPT	/
HTTP_USER_AGENT	Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)
HTTP_CONNECTION	Upgrade
SERVER_PORT	80
SERVER_NAME	v1.stage.onlinejobs.ph
REMOTE_ADDR	127.0.0.1
SERVER_SOFTWARE	Apache/2.4.58 (Ubuntu)
HTTP_ACCEPT_LANGUAGE
SCRIPT_NAME	/index.php
REQUEST_METHOD	GET
HTTP_HOST
REMOTE_HOST
CONTENT_TYPE
SERVER_PROTOCOL	HTTP/1.1
QUERY_STRING
HTTP_ACCEPT_ENCODING	gzip, br, zstd, deflate
HTTP_X_FORWARDED_FOR	216.73.217.14
HTTP_DNT

Customer Support Specialist (Remote, Philippines)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

Why is this blurred?