Customer Service Representative

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: TYPE OF WORK

Full Time

: SALARY

$800 monthly

: HOURS PER WEEK

40

: DATE UPDATED

Oct 15, 2026

JOB OVERVIEW

About The Company
This is a premium group travel company that has spent 18 years creating curated, done-for-you travel experiences for our community of travelers. Our members plan trips of a lifetime with us, and when they call or email, they expect to reach someone warm, capable, and confident. That is the person we are hiring.

What You'll Do
- Answering inbound customer calls from 9:00 AM to 6:00 PM Eastern, Monday through Friday, with professional phone etiquette
- Working our shared email inbox: booking questions, payment questions, account updates
- Handling routine booking and account requests end to end
- Helping frustrated customers calmly and professionally
- Working from FAQs, templates, and SOPs while keeping a warm, personal tone
- Documenting every interaction so the next team member has the full story
- Following up on unresolved issues until they are closed
- Escalating the right things: refunds, exceptions, and policy decisions go to a manager
- Learning our trips and products well enough to answer routine questions confidently

What We're Looking For
Required:
- Excellent spoken English with a warm, natural phone presence. This is non-negotiable and we test it during hiring
- Professional written English for email support
- Customer service experience by phone, ideally with U.S. customers
- Patience and warmth with customers who are stressed about money or travel
- Judgment: you know what you can answer and what needs to be escalated, and you never improvise company policy

Careful documentation habits
- Reliable full-time availability on the phones with full overlap of U.S. Eastern business hours, 9:00 AM to 6:00 PM Eastern,
- Monday through Friday

Nice to have:
- Travel, hospitality, or reservations support experience
- Helpscout, HeyMarket, or similar support tools
- Experience with AI tools (Claude, ChatGPT) for drafting and documentation

Details
- Type: Full-time (40 hours/week)
- Schedule: Full overlap with U.S. Eastern business hours, 9:00 AM to 6:00 PM Eastern, Monday through Friday. Phone coverage means this schedule is firm.

Start date: Monday, November 2, 2026
Long-term: We are hiring for a long-term role. We are a stable, established company.

How To Apply
Step 1: Complete our application form here: ----------
Step 2: Inside the form, paste the link to your Loom video (required, 2 minutes maximum; the form gives you the prompt)
Only applications submitted through the form, with the video link included, will be reviewed.

SKILL REQUIREMENT

English Speaking Customer Service HelpScout

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Job Post	Reporter	Rank	Reason	Date

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Customer Service Representative

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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