Experienced Personal Injury Intake Specialist — Motor Vehicle Accidents

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: TYPE OF WORK

Any

: SALARY

1000

: HOURS PER WEEK

TBD

: DATE UPDATED

Oct 14, 2026

JOB OVERVIEW

We are looking for an experienced Intake Specialist to speak with people involved in motor vehicle a ---------- , screen potential personal injury claims, collect accurate information, and guide qualified claimants through completing intake documents and signing a law firm’s retainer agreement.

Exceptional spoken and written English and extensive phone experience are required. Experience handling intake for a personal injury law firm or motor vehicle a ---------- lead vendor is strongly preferred.

Responsibilities

Make outbound calls and handle inbound calls from motor vehicle a ---------- claimants.

Build rapport, listen carefully, and communicate with empathy and professionalism.

Screen claimants using established qualification criteria and intake scripts.

Collect and verify contact information, a ---------- details, a ---------- date and location, fault, injuries, medical treatment, insurance information, and whether the claimant already has an attorney.

Ask thoughtful follow-up questions to clarify incomplete or inconsistent information.

Guide claimants through completing HIPAA authorization forms and other required intake documents.

Help qualified claimants complete and electronically sign the designated law firm’s retainer agreement.

Follow up with claimants to obtain missing information and incomplete documents.

Maintain accurate CRM records, detailed call notes, and clear intake statuses.

Coordinate handoffs to the appropriate law firm or intake team.

Follow approved procedures, protect confidential information, and direct legal questions to the law firm.

Required Qualifications

Exceptional verbal English, with clear speech and the ability to hold natural, professional conversations with U.S. claimants.

Excellent written English for call notes, emails, text messages, and intake summaries.

Substantial experience conducting phone-based intake, screening, interviewing, or similar information-gathering work.

Confidence asking sensitive questions and keeping conversations focused without making claimants feel rushed.

Strong attention to detail and the ability to document information accurately while speaking on the phone.

Excellent follow-up skills, organization, and reliability.

Comfort using CRMs, calling platforms, and electronic signature tools.

Reliable internet, a quality headset, and a quiet workspace.

Strongly Preferred Experience

Personal injury intake for a U.S. law firm or MVA lead generation company.

Screening motor vehicle a ---------- claimants for potential representation.

Collecting HIPAA authorizations and signed attorney retainer agreements.

Following up with interested claimants who have not completed their intake paperwork.

Using GoHighLevel or similar CRM platforms.

Who Will Succeed in This Role

You are an experienced phone professional who can build trust, ask the right questions, recognize missing information, and follow an intake through to completion. You balance efficiency with patience and care when speaking with people who may be injured, stressed, or unfamiliar with the process.

How to Apply

Please include:

Your resume and a brief description of your relevant phone and intake experience.

Details of any experience with personal injury law firms or MVA lead vendors, including screening claimants and obtaining signed documents.

A 1–2 minute voice recording introducing yourself and explaining why you are a strong fit.

The CRM, calling, and electronic signature tools you have used.

Your availability to work U.S. hours, including your time zone, and your expected hourly rate.

SKILL REQUIREMENT

Human Resources Phone Support Office and Administration

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Experienced Personal Injury Intake Specialist — Motor Vehicle Accidents

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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