Insurance Customer Service Representative

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TYPE OF WORK

Full Time

SALARY

$7.00 Per Hour

HOURS PER WEEK

40

DATE UPDATED

Oct 14, 2026

JOB OVERVIEW

Insurance Virtual Assistant - P&C Agency (Remote, Full-Time)
We are seeking an experienced Insurance Virtual Assistant to support our U.S. Property & Casualty insurance agency. The ideal candidate has experience with both Personal Lines and Commercial Lines insurance and can work independently.
Responsibilities:
• Process endorsements, policy changes, and cancellations
• Service Auto, Home, Umbrella, and Commercial policies
• Issue Certificates of Insurance (COIs)
• Handle audits and audit follow-up
• Assist with renewals and remarketing
• Follow up on leads and prospects
• Prepare quotes and assist producers
• Manage billing inquiries and client requests
• Communicate with insurance carriers
• Maintain accurate records in HawkSoft
Requirements:
• Experience with U.S. P&C Insurance
• Knowledge of Personal Lines and Commercial Lines
• HawkSoft experience preferred
• Familiar with Personal Lines rating systems
• Experience processing endorsements, cancellations, audits, and COIs
• Strong English communication skills
• Fast and accurate typing skills
• Detail-oriented and organized
• Able to work independently
To Apply: Please submit the following: ----------
• Resume
• Summary of your insurance experience
• HawkSoft experience
• Typing speed (WPM)

SKILL REQUIREMENT
Home Insurance
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