Legal Intake Specialist (US Personal Injury), English Voice, US Hours

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: TYPE OF WORK

Full Time

: SALARY

$1000/Month

: HOURS PER WEEK

40

: DATE UPDATED

Oct 14, 2026

JOB OVERVIEW

Claim Value helps people injured in US car a ---------- find out where they stand and connect with a personal injury law firm. A person submits their details through our online claim-estimate tool, and a trained human calls them back quickly. We do not use bots for calls. We are looking for calm, warm, clear speakers to be that voice.

What you will do

Call people who just requested a claim estimate, quickly and following our call cadence (multiple attempts over several days, with a text after each missed call).
Ask structured screening questions about the a ---------- , injuries, insurance and fault, and record every answer accurately in our CRM (GoHighLevel).
D ---------- whether the person meets the partner law firm’s written criteria, using a criteria sheet we give you.
Explain the next step plainly and walk the person through signing the law firm’s agreement, using our approved script. You do not give legal advice, predict case outcomes, or promise money.
Answer common questions honestly, including that the person pays us nothing, and escalate anything outside the script.
Occasionally book and remind people for free consults with partner injury clinics.
Complete same-day notes and follow-up tasks. Keep your call volume and outcomes accurate.

Must have

Fluent, clear spoken English that US callers understand easily on the first listen. Natural, not scripted.
At least 1 year of phone work in a US-facing role (call center, appointment setting, customer support, insurance, healthcare or legal intake, collections, or sales).
Calm and respectful with people who are stressed, in pain, or upset.
Reliable internet (we will ask for a speed test), a quiet room, a computer and a headset with a good microphone.
Willing to work US hours, including evenings and weekends. Shifts are set in advance.
Honest and detail-oriented: you record exactly what the caller says.
Comfortable with calls being recorded and reviewed for coaching.

Nice to have

Personal injury, legal, medical or insurance intake experience.
Experience with CRMs (GoHighLevel, HubSpot, Salesforce) or e-signature tools.
Spanish is a plus (not required).

What you will not do
You will not give legal advice, evaluate case value, guarantee outcomes, pressure anyone, or contact people who have asked not to be called.

Schedule
Full time or part time. We need coverage across US Eastern and Central evenings, weekends and early mornings. For reference, 8 am Eastern is about 8 pm in Manila (the gap shifts by an hour with US daylight saving). Please state which US hours you can reliably work.

Pay

Hourly rate: $[X] to $[Y] per hour, paid weekly in USD.
Plus a monthly bonus tied to cases that are accepted by the law firm and stay signed. We do not pay a bonus for merely submitting agreements, because we want quality, not pressure.
Paid training and a paid trial week before a longer commitment.

How we work
You get a script, a criteria sheet per law firm, and weekly call reviews. We score every caller on speed, accuracy and caller experience, not on call volume alone. People who do well get more hours and a path to team lead.

To apply
Send the following in your application:

A 60 to 90 second voice recording (details in the screening questions below).
Your US hours availability and hourly rate.
A short note on your phone experience.

SKILL REQUIREMENT

Inbound Sales Sales Outbound Calls

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Legal Intake Specialist (US Personal Injury), English Voice, US Hours

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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