Print Industry Executive Assistant & Operations Manager

Commercial Printing & Custom Apparel Industry
5+ Years of Printing or Apparel Industry Experience Required

WE'RE LOOKING FOR A UNICORN! ?

We're a busy, growing, family-owned commercial printing and sublimated apparel company looking for an exceptional, highly experienced, organized, and motivated individual to become the owner's RIGHT HAND.

This is NOT your typical administrative assistant position. So if you have less than 5 years in this field, please do not apply.

We're looking for someone who can think like an owner, communicate like a salesperson, organize like an operations manager, and execute without needing to be told what to do every five minutes.

Someone who can wear multiple hats, solve problems, follow through, and keep things moving in a fast-paced printing and apparel production environment.

If you've worked in the printing or custom apparel industry, understand how print shops operate, have excellent people skills, and love making things happen — WE WANT TO TALK TO YOU!

WHAT YOU'LL BE RESPONSIBLE FOR

Executive & Administrative Support
Manage the owner's emails, calendar, appointments, and daily schedule.
Prioritize tasks, coordinate meetings, and follow up on important deadlines.
Make outbound calls, schedule appointments, and follow up with clients.
Answer phones, respond to inquiries, and manage daily communications.
Help organize the owner's priorities and ensure nothing falls through the cracks.
Sales & Customer Service
Handle incoming sales calls, emails, and customer inquiries.
Follow up on quotes, leads, and existing customers.
Assist customers with commercial printing, promotional products, and custom apparel orders.
Build relationships with customers and identify sales opportunities.
Help prepare quotes, process orders, and follow projects through completion.
Monitor Facebook messages, social media inquiries, and online leads.
Printing & Apparel Industry Support
Work with sublimated apparel, custom uniforms, and decorated apparel orders.
Communicate with graphic designers, production staff, customers, and vendors.
Review artwork, proofs, and order specifications for accuracy.
Help coordinate orders from initial inquiry through production and delivery.
Assist with graphic design tasks, file preparation, and artwork coordination.

Operations & Business Management
Coordinate vendors, request pricing, purchase supplies, and place orders.
Track vendor invoices and process approved payments.
Review employee time reports and help monitor administrative accuracy.
Assist with software setup, data entry, and maintaining business systems.
Monitor open jobs, pending orders, and outstanding customer issues.
Identify problems, take initiative, and help improve company processes.
Follow up with employees and vendors to ensure tasks are completed.

****. WHAT WE'RE LOOKING FOR. ****

REQUIRED QUALIFICATIONS
Minimum 5 years of experience in commercial printing, custom apparel, sublimation, screen printing, embroidery, or a closely related industry.
Strong administrative and organizational skills.
Experience in sales and customer service.
Working knowledge of graphic design and artwork requirements.
Excellent written and verbal communication skills.
Ability to multitask, prioritize, and work independently.
Strong computer skills and ability to learn new software quickly.
Confidence speaking with customers, vendors, and employees.
Exceptional attention to detail and follow-through.
Adobe Illustrator, Photoshop, or CorelDRAW experience.
Experience with print shop management or order-entry software.
Knowledge of apparel sizing, decoration methods, and production processes.
Experience with quoting, purchasing, vendor management, and scheduling.
Experience managing social media messages and customer leads.
Previous experience supporting a business owner or managing office operations.

THE PERSON WE REALLY WANT

We need someone who:
✅ Takes ownership instead of making excuses.
✅ Sees what needs to be done and does it.
✅ Can juggle 20 things without losing track of the details.
✅ Knows how to speak professionally with customers and close sales.
✅ Understands that deadlines matter in the printing industry.
✅ Can solve problems before they reach the owner's desk.
✅ Is comfortable working directly with the owner and production team.
✅ Can switch gears quickly between customers, production, vendors, and administrative tasks.
✅ Is dependable, trustworthy, resourceful, and organized.
✅ Wants to grow with a company and become an essential part of its success.

OUR GOAL IS SIMPLE

We need someone who can help the owner work ON the business instead of constantly working IN the business.

We want someone who can eventually handle much of the day-to-day communication, scheduling, follow-up, coordination, and administrative operations independently.

Someone who doesn't just complete tasks — they take responsibility for results.

POSITION DETAILS

Position: Print Industry Executive Assistant & Operations Manager

Schedule: [Full-Time / Hours]

Compensation: Competitive, based on printing industry experience and qualifications.

Growth Opportunity: This position has the potential to develop into a senior operations or management role.

HOW TO APPLY

Please submit your resume along with a short video of you speaking english, along with a brief introduction answering these three questions:

What experience do you have working in the commercial printing or custom apparel industry?
What responsibilities have you personally handled involving sales, graphic design, customer service, purchasing, or operations?
Tell us about a time you took ownership of a problem and solved it without being asked.

IMPORTANT: We are specifically seeking someone with printing or apparel industry experience. Please clearly explain your relevant background in your video. If no video or answers to the above questions are part of your application, it will be deleted without a response and you will be blocked from applying to any future positions we offer.

We're not just hiring an employee. We're looking for a dependable right-hand person who wants to help build something great.