Customer Care Phone Specialist, Surgeon Formulated Recovery Nutrition (US Company)

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: TYPE OF WORK

Full Time

: SALARY

$5 to $7 USD/hour, based on experience

: HOURS PER WEEK

40

: DATE UPDATED

Oct 12, 2026

JOB OVERVIEW

Customer Care Phone Specialist, Surgeon Formulated Recovery Nutrition (US
Company)

Full time · $5 to $7 USD/hour, based on experience · Monday to Friday, 8am to
5pm US Pacific Time

Xcelerated Recovery® (XR) is a US nutrition company founded by an orthopedic
surgeon. Our products help patients prepare for surgery and heal faster
afterward, recommended by top surgeons across the country. Our callers are
often nervous patients a week or two from surgery. They deserve someone warm,
patient, and knowledgeable on the other end of the line.

What you'll do:
- Answer our customer phone line live, using our playbook and FAQ
- Explain our products, pricing, and how to order, including discount codes
and HSA/FSA checkout
- Look up order status in Shopify and help with delivery questions
- Coordinate shipping issues with our warehouse by email
- Sign patients up for text reminders
- Log every call and take clear messages when something needs a follow up

You're a fit if you have:
- Excellent spoken English with a clear, friendly phone voice
- 1+ year of customer service or call experience with US customers
- A quiet workspace, reliable headset, and stable internet (25 Mbps+) with
backup power
- A calm, caring manner and strong attention to detail
- Shopify, healthcare, or supplement experience is a plus

To apply:
1. Start your message with the words "Recovery Ready" so we know you read
this post.
2. Attach a voice recording of yourself reading: "Thank you for calling
Xcelerated Recovery, this is [your name]. How can I help you today? I'd be
happy to walk you through our 3 Week Surgical Recovery Program and help you
place your order."
3. Include a screenshot of your internet speed test.
4. In 2 to 3 sentences, tell us about a time you helped a frustrated
customer.
Applications without the voice recording will not be reviewed.

Thank you for you time,
XR Executive Team

SKILL REQUIREMENT

Customer Service Attention to Detail English Proficiency

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Customer Care Phone Specialist, Surgeon Formulated Recovery Nutrition (US Company)

Please login or register as jobseeker to apply for this job.

TYPE OF WORK

SALARY

HOURS PER WEEK

DATE UPDATED

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